Docs

Dialog Task

Kore.ai Dialog tasks represent a full conversational flow between a user and a Bot with a network of nodes that are connected using conditions. For example, if you create a banking Bot, some of the tasks you will want your Bot to do for users is to: retrieve and monitor…

Adding the Twitter Channel

To set up Twitter as a channel, you need to associate the bot with a Twitter account, define a Twitter app and enable the integration. To add Twitter as a channel, you need to: Create Twitter App- Log on to Twitter and in Twitter App Management Console create an app…

Installing Smart Bots

Smart Bots from Kore.ai are out-of-the-box intelligent speech-enabled chat bots using artificial intelligence and natural language processing to interact with your customers and employees. Smarts Bots from Kore.ai can be deployed on many channels such as Kore.ai Messenger, Cisco Spark, email, SMS, Slack and more! An enterprise can subscribe to…

Publishing your Bot

End users can interact with a bot only when it is published. When you publish a Bot task, the platform initiates a request to the Bots Admin to approve it. Depending on the Purpose defined for the bot during its initial set up, the following happens: For an Employee Bot: The Bots Admin needs to…

Adding the Cisco Spark Channel

To add the Cisco Spark channel to your Bot, you will need a Cisco Spark for Developers account to configure the connection between Cisco Spark and Kore.ai. Adding the Cisco Spark channel to your Kore.ai Bot is a 4-step process to allow end-users for your Bot to interact with your Bot using…

Utterance Testing

To make sure your bot responds to user utterances with related tasks, it is important that you test the bot with a variety of user inputs. Evaluating a bot with a large sample of expected user inputs not only provides insights into bot responses but also gives you a great…

Machine Learning

Developers need to provide sample utterances for each intent (task) the bot needs to identify to train the machine learning model. The platform ML engine will build a model that will try to map a user utterance to one of the bot intents. Kore.ai’s Bots Platform allows fully unsupervised machine…

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you will need to set up a Programmable SMS app, define the messaging service and then associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using…

Adding the Kore Channel

Adding the Kore channel to your bot allows end-users for your bot to interact with your bot using the Kore Messaging application available as a web client, desktop client, or mobile client. To add the Kore channel In the Bots section of the Bot Builder, click the Bot that you…

Adding the Email Channel

When you add the Email channel to your bot, Kore.ai automatically generates the email address that the end-users can send an email to for communications with your bot. By default, the email address syntax is < bot name >.kore@m.< kore host >, for example, assembla.kore@m.app-bots.kore.com. Optionally, you can click Change…