Dialog Task

Node Types The following Nodes can be added to Dialog Tasks based upon your requirements: User Intent Node The user intent to be identified by the platform based on the user utterance. Every dialog will have one root intent with any number of sub-intents. For more information, see Working with…

Composite Entities help you capture multiple entity values in a user utterance. These multiple entity values can be optional and can come in any order in the user utterance. Example: Car Sales Bot: Consider the sales inquiries to car sales. Typical queries can be of the form: ‘I am interested…

The Entity Type provides the NLP Interpreter with the expected type of data from a user utterance to enhance recognition and system performance.  The Kore.ai NLP interpreter extracts the entity from the user utterance. If the user does not enter a required entity, you can define a Bot Response node…

You can implement custom authentication for your bot by providing URL from the service node to an external application that manages the authentication. The platform provides the necessary functionality to handle successful and failed authentication scenarios and manage the corresponding task flows. Bot Builder mechanism to implement custom authentication involves…

Kore.ai bots platform uses the following list to identify the organization names in user utterances. ABN AMRO Activision Blizzard (Activision Blizzard) Aditi Technologies Aditya Birla Advanced Micro Devices (AMD) Affiliated Computer Services Ahold Delhaize Air France-KLM Aitken Spence Albertson's Alfa Laval Alliance Global Amazon.com (Amazon) American Express (AMEX) American International…

Kore.ai Bots Platform supports the following colors: Color Prefix green caesious celadon chartreuse chlorochrous glaucous green greenish Kelly olivaceous pistachio porraceous prasinous smaragdine virescent virid viridian zinnober apple celery emerald lime mint olive sage brown amber bronze brown brownish brunette buff fuscous infuscate mahogany russet rust sandy sepia sienna sinopia…

Code Name UTC Value IST Indian Standard Time UTC+05:30 EET Eastern European Time UTC+02:00 CET Central European Time UTC+01:00 WET Western European Time UTC+00:00 GMT Greenwich Mean Time UTC+00:00 UTC Coordinated Universal Time UTC+00:00 EST Eastern Standard Time UTC−05:00 CST Central Standard Time UTC−06:00 MST Mountain Standard Time UTC−07:00 PST…

The Agent Transfer node transfers the communications from the bot to a live agent. You can use Agent Transfer node in a conditional dialog flow to move a user to a conversation with a live agent when, for example, the Bot cannot identify the user intent, or when tone analysis…

You can use the WebHook node to subscribe to a message and WebHook events to capture real-time data from real-time events and show them to the user. You can use the WebHook node for server-side validation, execute business logic, or make backend server API calls. Also, you can use the…

The Service node is a component type in a dialog task that you can use to add an API service to make REST or SOAP requests to third-party web services. You can use this node when you have collected the parameters needed for the API request using Entity or other nodes to capture…