Advanced Topics

Sentiment Management

Emotion tones are critical indicators in understanding the attitudes and opinions of users interacting with the bots. Sentiment Management allows the developer to define and trigger events based on the user’s emotion or sentiment. NOTE: This feature was introduced in ver 7.0. Negative emotion scenarios like anger or disgust would…

Smart Bots

Kore.ai’s Smart Bots allow enterprises to build Bots centrally and allow various teams within the enterprise to reuse and extend the Bot configurations to suit their requirements. Smart Bots expedite the bot building process by allowing new bots to inherit the configuration and tasks of pre-defined bots. For example, a…

Universal Bots

Kore.ai’s Universal Bots facilitate a scalable, modular approach to bot building by linking several standard individual bots into one. Modularity: Build separate bots that address domain-specific issues and then integrate them to optimally interoperate. Scalability: Start building bots that address key use cases and keep adding additional bots to address…

Defining a Smart Bot

A Smart Bot is a custom Bot defined and deployed to your environment and usually maintained by Kore.ai. For a detailed overview, click here. This document deals with how you can create your own Smart Bots and use it within your enterprise account. Creating a Smart Bot is similar to…

Event Based Bot Actions

Bot Events are triggered when specific actions occur during bot conversation or when specific events are triggered on bot channels. For example, when a user clicks the Get Started button to initiate a chat with your FB Messenger bot, it triggers the Facebook Welcome event. You can use this event…

IVR Integration

When it comes to automating customer interactions, IVR systems have proven to be among the top choices for organizations. But if you are using an Interactive Voice Response (IVR) system for your customer service, odds are you might have encountered these two issues quite often: Non-Intuitive Interface: IVR systems do…

Enabling Additional Languages for the Universal Bot

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different. When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal…

Customizing the Universal Bot’s Default Dialog Task

Universal bots come with a built-in dialog task that triggers automatically for unidentified intents. You can customize this dialog task, or import another, but cannot replace it with other standard responses. You can add more nodes to the default dialog task to build a custom experience Before you Begin This…

Creating a Universal Bot

Creating a Universal Bot involves the following major steps: Create the Basic Universal Bot Add Linked Bots Configure the Channels Test the Universal Bot Publish the Universal Bot For an overall understanding of Universal Bots click here. Step 1: Create the Basic Universal Bot Open the Bot Builder and start…

Defining a Universal Bot

Universal Bots facilitate a scalable, modular approach to Bot building by helping you link several standard Bots into one. The Universal Bot executes the tasks and functions of the linked Bots by routing relevant utterances to the corresponding standard Bot. Once you publish a Universal Bot, changes made in the…