Channel Enablement

AudioCodes is a voice network provider with the ability to choose custom ASR and TTS engines. You can connect your bot to IVR-AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account for configuring the integration. Introduced in ver8.0 of…

Important: The Google Assistant Conversational Actions will be sunsetted on June 13, 2023. For details, see Conversational Actions sunset. Requirements Google Assistant as a channel should ideally be enabled for VAs that are specifically built to work on voice-based channels. Ensure to review the following before you enable Google Assistant…

To set up WeChat as a channel, you need to register for a WeChat Official Account. You also need to enable webhook integrations for the XO Platform to send and receive messages. Please refer to the WeChat Official Accounts Registration Process for more information. For development purposes, you may also…

Unblu is a Conversational Platform for Financial Services. To setup Unblu as a channel, you will need to create an External Integration bot in Unblu, create a ‘Named Area’ and map this Named Area to your Kore.ai assistant. Channel Integration Step 1: Create a Named Area Named Areas in Unblu…

The Widgets SDK channel allows you to host widgets for presenting information from your assistant and enabling interaction with end-users. To add the Widget SDK Channel, you must first register, or create an app in the XO Platform. When you create an app, you are provisioning credentials for your application…

Adding the WhatsApp Channel using Infobip Application Note: To complete this procedure, you must already have an Infobip account. This is one of the messaging providers for enabling WhatsApp Business Messaging on the Kore Platform. To configure Infobip, follow these steps: Login to the Infobip developer portal. On the left…

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product. To add the Workplace by Facebook channel to your assistant, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send…

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using assistants and artificial intelligence (AI). Google RBM allows companies to send…

You can connect Kore.ai assistants to your Mattermost account using either: Webhook based integration or WebSocket based integration. Before you begin, ensure that you have access to the administrative functions of your Mattermost account. WebHook based Integration Step 1: Setup Outgoing Webhook Login to your Mattermost account From the Main…

Adding Google Chat as a channel to your Kore.ai assistant allows end-users to chat with it using Google Chat. This article shows you how to set it up. Step 1: Enable the Google Chat API Log into Google Cloud. Click Library, in the left side menu. Search and select the…