Builder

Manage FAQs

FAQs allow you to add question-answer sets to your Knowledge Graph and map them to related ontology terms. This feature improves intent recognition and increases the performance of your VA. Note: There is a limit of 50k FAQs over 20k nodes to avoid performance issues. Add FAQs To add an…

Answer from Documents (Beta)

The Answer from Documents feature helps answer end-user queries from unstructured PDF documents without the need to extract individual FAQs and train them. This feature leverages a Large Language Model (LLM) and Generative AI models from OpenAI to generate answers by processing uploaded documents and user queries. This is a…

Knowledge AI

Knowledge AI has two modules – Knowledge Graph and Answer from Documents, which help you get your virtual assistant ready to answer users’ questions/queries. Knowledge Graph Knowledge Graph (KG) enables you to turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of…

Digital Skills Overview

To improve user experience, your Virtual Assistant needs to be able to handle information smoothly, efficiently, and in a manner that the end user appreciates. Digital Skills address those situations when you have to retrieve or present information from/to the end user, and you want to do this in a…

Process Nodes

Process nodes are used to connect a Dialog Task to a Process App that has been created within the XO Platform. In this article you will learn about working with the Process Node within a Dialog Task. Please see the Process Assistant documentation to learn more about working with this…

Adding IF-Else Conditions to Node Connections

When working with Dialog Task nodes, the Kore.ai XO Platform allows you to use If-Else conditions to configure node connections. You may want to use such conditions when you want the conversation to follow specific paths depending on specific information. For example, if you are working with a travel Virtual…

Mock Scenes

Mock Scenes are part of the Storyboard and are a feature through which you can simulate a conversation between a user and your Virtual Assistant, using the Conversation Designer. Conversations that are designed using Mock Scenes can then be implemented into Dialog Tasks, which the VA can work with when…

Navigating Dialog Tasks

Prerequisites How to Access the Kore.ai XO Platform? Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably. Introduction This article takes you through the major features you can access via the Dialog Builder. The Dialog Builder is a key component of the Kore.ai XO…

Storyboard Dialog Tasks

Dialog Tasks are the infrastructure that the Kore.ai XO Platform provides for building conversation-based interactions between Virtual Assistants and Users, and integrating these interactions with business systems and processes. Dialog Tasks are available within the XO Platform as follows: As part of the Storyboard, where the focus is on the…

Conversation Designer Overview

The Conversation Designer is a dialog task editor which allows you to design and build a conversation flow between a user and a Virtual Assistant. In the XO Platform, the Conversation Designer comes in two versions, each designed to fulfill a specific function: An adapted version for prototyping with Mock…