Virtual Assistants

Bot SDKs

Kore.ai offers Bots SDKs as a set of platform-specific client libraries that provide a quick and convenient way to get Kore.ai XO Platform capability into custom applications and to provide you with more control for the assistants you build. With just a few lines of code, you can embed our…

About the Kore.ai Experience Optimization Platform

What Is the Kore.ai Experience Optimization (XO) Platform? The Kore.ai XO Platform is an AI-powered, enterprise, end-to-end platform that designs, builds, trains, analyzes, and manages AI-powered virtual assistants. Kore.ai provides a scalable, secure, and repeatable foundation to create assistants that leverage award-winning Natural Language Processing (NLP) engines to perform…

Flows

Starting Release 8.0.0, Flows are no longer supported. This feature will be discontinued in the upcoming releases. We recommend using the Dialog Tasks and Digital Forms to build these use-cases Bot Builder Platform offers the unique ability to map bot tasks to other bot tasks within the same or different…

Bot Settings

After you create a bot using Bot Builder, you may need to change or define advanced and optional settings, for example, to update or add a bot icon, or description. This topic describes how to edit an existing bot. Modifying Your Bot Settings Follow these steps to open the bot's…

Action Tasks

Starting Release 8.0.0, Action Tasks are no longer supported. This feature will be discontinued in the upcoming releases. We recommend using the Dialog Tasks and Digital Forms to build these use-cases Action tasks allow Bot users to initiate and run a Bot task in third-party applications. They collect, modify, and…

Alert Tasks

Alert Tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real-time or according to a user-defined schedule. These alerts contain detailed information such as name, ID, notes, amount, and more, in a variety of formats for each channel. Key…

How to Access the Platform

The Kore.ai XO Platform enables you to launch enterprise-grade, AI-enabled conversational Virtual Assistants using an intuitive graphical interface for building, training, testing, and monitoring virtual assistants. Whether you are looking to build a complex VA that has to make multiple calls to your backend systems with conditional routing, or…

Virtual Assistant Concepts and Terminology

This glossary lists the key terms and concepts related to the Kore.ai’s XO Platform. Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably throughout this glossary. Please see “Virtual Assistant” for the definition. A Action task – Action tasks collect, modify, and post information…

Building a Virtual Assistant

his article contains topics that describe the process of implementing Virtual Assistants using the Kore.ai XO Platform. If you are new to the Kore.ai XO Platform and want to familiarize yourself with the terms and concepts we use, please refer to Concepts and Terminology Steps for Building your Virtual Assistant…