Overview

About the Kore.ai Experience Optimization Platform

What Is the Kore.ai Experience Optimization (XO) Platform? The Kore.ai XO Platform is an AI-powered, enterprise, end-to-end platform that designs, builds, trains, analyzes, and manages AI-powered virtual assistants. Kore.ai provides a scalable, secure, and repeatable foundation to create assistants that leverage award-winning Natural Language Processing (NLP) engines to perform…

How to Access the Platform

The Kore.ai XO Platform enables you to launch enterprise-grade, AI-enabled conversational Virtual Assistants using an intuitive graphical interface for building, training, testing, and monitoring virtual assistants. Whether you are looking to build a complex VA that has to make multiple calls to your backend systems with conditional routing, or…

Virtual Assistant Concepts and Terminology

This glossary lists the key terms and concepts related to the Kore.ai’s XO Platform. Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably throughout this glossary. Please see “Virtual Assistant” for the definition. A Action task – Action tasks collect, modify, and post information…

Building a Virtual Assistant

his article contains topics that describe the process of implementing Virtual Assistants using the Kore.ai XO Platform. If you are new to the Kore.ai XO Platform and want to familiarize yourself with the terms and concepts we use, please refer to Concepts and Terminology Steps for Building your Virtual Assistant…