Overview

Help and Learning Resources

Introduction The Help and Learning Resources area is where you can find the information you need, no matter where you are within the Kore.ai XO Platform. You will always find the Help button at the top right of your screen, in every area of the Platform. The main sections available…

Using Workspaces

Workspaces are a way to organize people productively, while everyone is part of your wider team of Virtual Assistant developers. In the Kore.ai XO Platform, Workspaces are created when setting up your Kore.ai XO Platform account, and if you choose to use SSO. Team members can join one or multiple…

Where to find what

This document is aimed at giving you an overview of the virtual assistant platform as a guide to the various feature offerings. Legacy UI The legacy Bot Builder has the left navigation menu which slides out on hover. New UI The new Bot builder has the elements categorized into main…

Virtual Assistants Overview

Introduction Communication has been the essence of life from the beginning of time. Traditionally, conversations were restricted to verbal and textual interaction between humans. These interactions were usually guided by emotions, context, and awareness of previous conversations. With the advent of computers, interactions have expanded to include machines i.e. human-machine…

Creating a Simple Virtual Assistant

After you have signed up with the Kore.ai Bots platform, the next step is to create a bot. Before you create a bot, it is recommended to go through the basics of bot-building from this link. You can follow the steps given in this document to build the bot at…

Navigating the Kore.ai XO Platform

Prerequisites How to Access the Kore.ai XO Platform? Introduction This article takes you through the main sections and menu items you will be using while working with the XO Platform. Throughout this article and within the Kore.ai XO Platform itself, a Virtual Assistant is also called a Bot. To…

Virtual Assistant Types

The following are the different bot types supported by Kore.ai: Standard Bots Standard VAs are the most common type of virtual assistants. Using these, you can create dialogs, alerts, actions, information tasks, and knowledge graphs, as well as flows that map one task to another. For more information, refer to…

Natural Language Processing (NLP)

Prerequisites Key NLP concepts such as: “utterance”, “intent” or “dialog task” are discussed in the Virtual Assistants Overview. Introduction Conversational VAs are all about enabling a machine to have natural conversations with users. The key for a conversational VA to understand human interactions lies in its ability to identify…

Using the Dialog Builder

The Dialog Builder is where you can create your Dialog Tasks, from end-to-end. This is an in-depth article on how to use this tool. Create a Dialog Task To create a dialog task, you must have already created an assistant to add a dialog task to. See Create Your First…

Bot Tasks

Kore.ai Bots platform supports the following types of tasks with different use cases: The following Bot tasks are available on the Kore.ai Bots Platform: Dialog Tasks Consists of multiple intents, sub-intents, and component nodes to conduct a complex conversational flow between a user and the bot. Know More Simple Tasks…