Docs

Dialog Task

Kore.ai Dialog Tasks represent a full conversational flow between a user and a virtual assistant with a network of nodes that are connected using conditions. For example, if you create a banking VA, the tasks you want your VA to do for users is to: Retrieve and monitor account balances.…

Adding the Twitter Channel

To set up Twitter as a channel, you must associate the bot with a Twitter account, define a Twitter app, and enable the integration. To add Twitter as a channel, follow the below steps: Create Twitter App - Log in to Twitter. In Twitter App Management Console, create an app…

Publishing your Bot

Bot Publish Status The Kore.ai Experience Optimization Platform provides publishing flow to allow the enterprise administrators to review new bots and bot updates before they are made available to end users. The publishing workflow applies to any bot component that impacts the end user. Every bot created in the Platform…

Adding the Cisco Webex Teams

To add the Cisco Webex Teams (formerly Cisco Spark) channel to your bot, the developer must create a bot app and an integration app in Cisco Webex Teams. Adding the Cisco Spark channel to your Kore.ai bot is a four-step process to allow end-users of your bot to interact with…

Utterance Testing

To make sure your bot responds to user utterances with related tasks, it is important that you test the bot with a variety of user inputs. Evaluating a bot with a large sample of expected user inputs not only provides insights into bot responses but also gives you a great…

Machine Learning

Developers need to provide sample utterances for each intent (task) the bot needs to identify to train the machine learning model. The platform ML engine will build a model that will try to map a user utterance to one of the bot intents. Kore.ai’s Bots Platform allows fully unsupervised machine…

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you must set up a Programmable SMS app, define the messaging service, and associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using text messages. To…

Adding the Kore Channel

Adding the Kore channel to your bot allows end-users for your bot to interact with your bot using the Kore Messaging application available as a web client, desktop client, or mobile client. To add the Kore channel, follow the below steps: Under the Bots section of the Bot Builder, click…

Adding the Email Channel

When you add the email channel to your bot, Kore.ai automatically generates the email address that the end-users can send an email for communications with your bot. By default, the email address syntax is < bot name >.kore@m.< kore host >. For example, assembla.kore@m.app-bots.kore.com. Optionally, you can click Change to…

Adding the Web/Mobile Client Channel

To use any of the Kore.ai Bot SDKs, you must first register your app to get the authentication credentials to communicate between the Kore.ai bot and your application hosting the bot. The Kore.ai bot SDKs can be used to add a chat widget into your company application that enables your…