Docs

Virtual Assistants Overview

Communication has been the essence of life from the beginning of time with the evolution of technology, mode, and style. In the early days, conversations were restricted to verbal and textual interaction between humans. These interactions are usually guided by emotions, context, and awareness of previous conversations. Following the innovation…

Managing Dialogs

Your bot can have many dialog tasks with related components. You can use the Dialog Editor to create, review, and edit a single dialog task for a bot. However, to better visualize and understand relationships and settings for all dialog tasks in a bot, you must use the Manage Components…

Message (Bot Response) Nodes

The Message Node is used to deliver a message to the user. Message nodes commonly follow an API, web service call, or webhook event to define their results as a formatted response.You can format bot responses as below: Plain text: Type a message in plain text. You can use stored…

Conversation Testing

Conversation Testing enables you to simulate end-to-end conversational flows to evaluate the dialog task or perform regression. You can create Test Cases to capture various business scenarios and run them at a later point in time to validate the performance of the bot. Test Cases Test Cases consist of a…

Talk to Bot

After you have defined your bot and configured one or more tasks, you should test your settings before you publish your NLP-enabled bot. Bot owners and developers can chat with the bot in real-time to test recognition, performance, and flow as if it were a live session. Testing a Bot…

Creating a Simple Virtual Assistant

After you have signed up with the Kore.ai Bots platform, the next step is to create a bot. Before you create a bot, it is recommended to go through the basics of bot-building from this link. You can follow the steps given in this document to build the bot at…

Adding the Mattermost Channel

You can connect Kore.ai bots to your Mattermost account using either: Webhook based integration or WebSocket based integration. (NOTE: Before you begin, ensure that you have access to the administrative functions of your Mattermost account) WebHook based Integration Step 1: Setup Outgoing Webhook Login to your Mattermost account From the…

Adding the Google Chat Channel

To launch your bot on Google chat, you must: Enable Google Chat API Create a Service Account Set Up the Integration. Set Up the Bot Configurations Enable Google Chat API Log in to Google Developer Console. Click Enable APIs and Services. Search and select Google Chat API. Click Enable. On…

Ranking and Resolver

The Kore.ai NLP engine uses Machine Learning, Fundamental Meaning, and Knowledge Graph (if any) models to match intents. All the three Kore.ai engines finally deliver their findings to the Kore.ai Ranking and Resolver component as either exact matches or probable matches. Ranking and Resolver determines the final winner of the…

Working with Kore.ai Bot Builder

After you sign in to Kore.ai XO Platform, you are directed to the landing page. Bot Builder Landing Page On the landing page, you can perform the below-listed actions: Access the Virtual Assistantsin your account: View the Recently Visited bots. View All Bots which includes My Bots i.e bots developed…