Virtual Assistants

Kore.ai Experience Optimization Platform

Kore.ai Experience Optimization (XO) Platform is an end-to-end platform to design, build, train, analyze, and manage enterprise-ready, AI-powered virtual assistants. It is a one-stop solution that provides a scalable, secure, and repeatable foundation to create assistants that are able to communicate with people and systems and perform a wide range…

Flows

Starting Release 8.0.0, Flows are no longer supported. This feature will be discontinued in the upcoming releases. We recommend using the Dialog Tasks and Digital Forms to build these use-cases Bot Builder Platform offers the unique ability to map bot tasks to other bot tasks within the same or different…

Bot Settings

After you create a bot using Bot Builder, you may need to change or define advanced and optional settings, for example, to update or add a bot icon, or description. This topic describes how to edit an existing bot. Modifying Your Bot Settings Follow these steps to open the bot's…

Action Tasks

Starting Release 8.0.0, Action Tasks are no longer supported. This feature will be discontinued in the upcoming releases. We recommend using the Dialog Tasks and Digital Forms to build these use-cases Action tasks allow Bot users to initiate and run a Bot task in third-party applications. They collect, modify, and…

Alert Tasks

Alert Tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real-time or according to a user-defined schedule. These alerts contain detailed information such as name, ID, notes, amount, and more, in a variety of formats for each channel. Key…

How to Access the Platform

Kore.ai’s XO Platform enables you to launch enterprise-grade, AI-enabled conversational Virtual Assistants using Bot Builder; an intuitive graphical interface for building, training, testing, and monitoring virtual assistants. Whether you are looking to build a complex VA that has to make multiple calls to your backend systems with conditional routing, or…

Virtual Assistant Concepts and Terminology

This section helps you with the key terms and concepts related to the Kore.ai's XO Platform. Virtual Assistant A virtual assistant (VA) acts as an intelligent intermediary between people, digital systems, and internet-enabled things. Using machine learning, natural language processing, and other forms of advanced software, VAs can handle complex…

Building a Virtual Assistant

This section contains topics that describe the process of creating and publishing bots using the Kore.ai Bot Builder tool. If you are new to Bot Builder and want to familiarize with the terms and concepts we use, refer to VA Concepts. Build your Virtual Assistant Once you get access to…