Virtual Assistants

Billing

The billing section has been added to the Bot Admin Console from ver 7.0, to enable the Bot Admins to view and track their Invoices and plan details. Note: This page is not available for customers under the Enterprise plan. Billing Sessions The Billing sessions are calculated based on Bot…

Sentiment Management

Emotion tones are critical indicators in understanding the attitudes and opinions of users interacting with the bots. Sentiment Management allows the developer to define and trigger events based on the user’s emotion or sentiment. Notes This feature was introduced in v7.0. This feature is not supported in all languages. Click…

Kore.ai Connector

On the Kore.ai Connector page, in the Security & Control module of the Bots Admin Console, you can download and configure the Kore.ai Connector Agent for Bots within your secure company intranet to provide secure communications between the Kore.ai Bots platform in the cloud and your network. Why Kore.ai Connector? Kore.ai Bots…

Using Single Sign-On

On the Kore.ai Single Sign-On page, in the Security & Control module of the Bots Admin Console, you can configure Single Sign-On (SSO) authentication for your Kore.ai managed users using the following: OpenID Connect Security Assertion Markup Language (SAML) WS-Federation sign-on protocol. SSO enables easy access to the Kore.ai application using your existing identity provider.…

API List

Following is the list of APIs available from the Kore.ai Bots Platform. For details on the API functioning and usage instructions refer here. These APIs are available for testing in your Postman setup, for configuration details see here. Based on the functionality addressed, the APIs can be categorized as: APIs…

Default Standard Responses

Kore.ai Bot Builder tool provides a few default text responses. This section lists them and gives an explanation as to when these responses are triggered. For an overview on Standard Responses, refer here. Statements Message Definition When the user confirms to close the conversation in a language and switch to…

Traits

In natural conversations, it is very common that a user provides background/relevant information while describing a specific scenario. Traits are specific entities, attributes, or details that the users express in their conversations. The utterance may not directly convey any specific intent, but the traits present in the utterance are used…

User Intent Node

As a VA developer, you typically create a task to resolve one primary user intent. Yet, user conversations can branch into related intents (follow-up or sub-intents) as a part of the primary intent. Let us take a look at this sample conversation for a Book Flights VA: VA: Hi, how…

Virtual Assistants Overview

Communication has been the essence of life from the beginning of time with the evolution of technology, mode, and style. In the early days, conversations were restricted to verbal and textual interaction between humans. These interactions are usually guided by emotions, context, and awareness of previous conversations. Following the innovation…

Managing Dialogs

Your bot can have many dialog tasks with related components. You can use the Dialog Editor to create, review, and edit a single dialog task for a bot. However, to better visualize and understand relationships and settings for all dialog tasks in a bot, you must use the Manage Components…