Channel Enablement

To add the WhatsApp Business Messaging channel to your bot, you will need to create an account on Infobip and Karix to collect a number and provide the webhook URL as generated by Kore.ai. Note: Ghushup, Infobip, and Karix are messaging service providers that enable the channel by providing a…

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product. To add the Workplace by Facebook channel to your bot, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send…

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence (AI). Google RBM allows companies to send…

You can connect Kore.ai bots to your Mattermost account using either: Webhook based integration or WebSocket based integration. (NOTE: Before you begin, ensure that you have access to the administrative functions of your Mattermost account) WebHook based Integration Step 1: Setup Outgoing Webhook Login to your Mattermost account From the…

To launch your bot on Google chat, you must: Enable Google Chat API Create a Service Account Set Up the Integration. Set Up the Bot Configurations Enable Google Chat API Log in to Google Developer Console. Click Enable APIs and Services. Search and select Google Chat API. Click Enable. On…

Webhook channel provides a generic webhook integration to connect your bot with any external communication systems. Kore.ai platform provides standard request and response APIs to send and receive text messages. End user’s input through a voice, keypad, or any other means must be converted to plain text before it is…

To set up RingCentral Glip as a channel, you must create an app in Ringcentral’s Developer Portal and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you must: Create RingCentral App - To enable RingCentral as a channel for…

To add Amazon Alexa as a channel to your Kore.ai bot, you must extract supported Dialog Tasks of this bot from the Configurations tab and add to your Amazon Alexa’s Skills. Additionally, you must configure your bot’s Webhook URL as your Alexa Skill Set’s Service Endpoint for the platform to…

To add Twilio Voice as a channel to your Kore.ai bot, you must get a Twilio phone number and set up webhook integration to communicate with the bot. Adding the Twilio Voice channel to your Kore.ai bot allows end users of your bot to interact with your bot using their…

To add Cisco Jabber as a channel to your Kore.ai bot, you must enable Webhook integration on your Jabber application. Adding the Jabber channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Jabber accounts. To add the Jabber channel to your bot,…