Docs

Bot Action Node

The Bot Action Node can be used for any action that the bot is expected to perform without interaction with the user. It is a collection service, script, webhook, and logic nodes. Set-Up Setting up a bot action node in a dialog task involves the following steps: Add Node Open…

Store

Kore.ai Store is an online marketplace for bots that run on the Kore.ai platform. The purpose of the store is to enable you as a bot developer to explore the bot’s capabilities and import them into their accounts. Only Template Bots are available in the store and by visiting the store…

Using nlMeta

At times one wants to control the flow of the virtual assistant by taking an alternate path to improve the user’s experience. Consider the following scenarios: The NLP engine might have identified an intent based on the user utterance. But a different task might be more suitable based on additional…

Alert Task – Advanced Settings

As seen here, in the Advanced Settings section, you can define alert task settings for enabling and limiting the initial set of alert messages displayed to the end-user when the task is set up, define alert message reminders, and if required, prevent duplicate messages sent to the user. Defined Advanced…

Alert Task – Configuring the Schedule

As seen here, alert tasks only reach out to a web service for data when the Bot makes a request. For each task, you need to define when, and how often the web service is queried for data for an alert message. You can define the scheduling options presented to…

Alert Task – Defining Filters

As we have seen here, you can define filters for end-users to limits the results of an alert task to the results an end-user needs. For example, you can define a filter for the name, or account, or business. When the alert is set up by the end-user, and the…

Alert Task – Message Definition

For some Alert tasks, as seen here, you can define the look and feel of the data presented to the end-user when the alert is displayed based on the payload delivered by the webhook. Defining the Message Definition You can define two kinds of bot responses for a task: The default…

Alert Task – Report Templates

For some Alert tasks, as seen here, you may want to display the bot response to the end-user as a link that can display the payload response using a template, such as a table, contact card, or formatted for a specific message type such as a weather report. Note: This…

Alert Task – RSS API Request

We have seen how an Alert task can be set up in Kore.ai virtual assistant platform here. In this section, we will see how to configure an API Request for a RSS service. For a task with the Connection Type specified as Webservice and the Connection Mode set to RSS you need to define: Content Type…

Alert Task – SOAP API Request

We have seen how an Alert task can be set up in Kore.ai virtual assistant platform here. In this section, we will see how to configure an API Request for a SOAP service. For a task with the Connection Type specified as Webservice and the Connection Mode set to SOAP you need to define: Authentication –…