Docs

Adding the Yammer Channel

To add Yammer as a channel to your Kore.ai bot, you must create an app in Yammer and enable the platform to receive messages. Adding the Yammer channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Yammer accounts. To add the Yammer…

Adding the Telegram Channel

To add Telegram as a channel to your Kore.ai bot, you must create a bot in the Telegram platform. Adding the Telegram channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Telegram account. To add the Telegram channel to your bot, you…

Adding the LINE Channel

To add the LINE channel to your Kore.ai bot, you must set up a webhook integration to configure the connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their LINE accounts. To add the LINE…

Enabling Additional Languages for the Universal Bot

Like standard bots, you can enable more than one language for universal bots, but the functionality is completely different. When you enable a new language for a standard bot, you need to upload language packs consisting of the entire bot definitions. Whereas to enable a new language for a universal…

Customizing the Universal Bot’s Default Dialog Task

While a Universal Bot acts as a container for Standard Bots and has limited functionality. Listed here are the aspects that can be customized: Training, refer here Enabling Languages, refer here Default Dialog customization, refer here Event Handling, refer here Variable Management, refer here Sentiment Management, refer here Digital Views,…

Creating a Universal Bot

This post refers to the upgraded version of the Universal Bot offered since the ver7.3 of the platform, for the older version click here. Creating a Universal Bot involves the following major steps: Create the Basic Universal Bot Add Linked Bots Train the Universal Bot Configure the Channels Test the…

Defining a Universal Bot

Kore.ai’s Universal Bots facilitate a scalable, modular approach to bot building by linking several standard individual bots into one. Modularity: Build separate bots that address domain-specific issues and then integrate them to optimally interoperate. Scalability: Start building bots that address key use cases and keep adding additional bots to address…

Batch Testing

Once you have built and trained your bot, the most important question that arises is how good is your bot’s learning model? So, evaluating your bot’s performance is important to delineate how good your bot understands the user utterances. The Batch Testing feature helps you discern the ability of your…

Multi-Lingual Bots

Consumers are more likely to engage with your bot if it can communicate in their preferred language. Kore.ai Bots Platform supports enabling multiple languages for a bot without having to rebuild the bot definitions. You can build the bot in your preferred language and then enable one or more supported…

Importing and Exporting Bot Ontology

You can build a Knowledge Graph in a CSV or JSON file and upload it to a bot. Similarly, you can export the existing Knowledge Graph to CSV or JSON. Exporting a Knowledge Graph helps you edit it in a spreadsheet or import it to another Bot. There is a…