Virtual Assistants

How to build Knowledge Graph

This article helps to quickly build and understand the working of a Knowledge Graph for your bot. It shows how to convert an FAQ into ontology, add tags, use terms, add alternate questions, synonyms, tags, and traits. For the implementation details, refer here. Throughout this example we will be dealing…

How to use Patterns for Intents & Entities

Using patterns can help to improve NLP interpreter accuracy. In this document, we will elaborate on the various pattern syntax and how they can be used in intent detection and entity extraction. Things to Remember: Patterns are to be used as a last resort, only for cases where ML engine…

Get Dashboard Widget Data

To get the data result of a widget from a specific Custom Dashboard added to a bot. To use this API, app needs the Bot Builder API scope of Custom Reports. GET https://{{host}}/api/public/bot/{{BotID}}/dashboard/{{dashboardName}}/widget/{{widgetName}}?startDate={{startDate}}&endDate={{endDate}}&limit=-1 Path Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or…

koreUtil Libraries

koreUtil libraries provide pre-written JavaScript functions which makes common or complex tasks easy to implement. These libraries often target specific tasks such as setting up recurring rules for calendar, parsing and manipulation of dates, conversion of dates between timezone, tools to simplify programming with strings, numbers, arrays, functions and objects…

Adding the Workplace by Facebook Channel

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product. To add the Workplace by Facebook channel to your bot, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send…

How to Create Custom Dashboard

In this How-To, we will explore a scenario in a Banking Bot, where, various metrics will be used to analyze the bot performance and track some trends for business needs. For details on what Custom Dashboards are and how they are implemented in the Kore.ai Bots platform, refer here. Problem…

Remove Users from Account

To remove users from an account. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of User Management under Security & Control. DELETE https://{{host}}/api/public/users NOTE: This feature was introduced in ver7.1 of the platform. Query…

Bots Platform v7.0

This section contains major and minor release information for the Kore.ai Bots Platform v7.0 released on June 15, 2019. This release includes features that help enhance the user experience by enabling intent detection based on Traits and Context Management, event transition based on Sentiment Analysis. Many features have been improved…

Update User API

To update user details. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of User Management under Security & Control. PUT https://{{host}}/api/public/users NOTE: This feature was introduced in ver7.1 of the platform. Query Parameters Parameter…

Create User API

To add users to an account. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of User Management under Security & Control. POST https://{{host}}/api/public/users NOTE: This feature was introduced in ver7.1 of the platform. Query…