Analyzing Your Bot

Custom Dashboards allow you to design your own reports and dashboards to meet business needs using a combination of built-in metrics as well as custom KPIs based on user demographic or context information. Custom Dashboards are in addition to the out-of-the-box dashboard reports available in the Bot Builder. See here…

Conversation Flows provide a visual representation of the user journeys and give insights into commonly used tasks, utterances that guided the conversations, preferred paths, and usage details. You can also view the dropout rates at various stages of the conversation. Note: Conversation Flow is available only for user interactions with…

Kore.ai Bots Platform allows you to get real-time metrics and conversation flows from its Dashboard. Following are the sections in this option: Bot Summary to get a bird's eye view of all the bot configuration and capabilities in a place. See here for details. From the Usage Metrics section view real-time…

Kore.ai records and presents all the information as part of the Analyze section. Developers can gain in-depth insights into their bot’s performance at identifying and executing tasks. It lets you view necessary information for user utterances that matched and didn’t match with intents. The Analyze > NLP Metrics section contains…