How Tos

At times one wants to control the flow of the virtual assistant by taking an alternate path to improve the user’s experience. Consider the following scenarios: The NLP engine might have identified an intent based on the user utterance. But a  different task might be more suitable based on additional…

Adding contextually relevant sub-intents is one of the important elements in building conversational bots. Contextually relevant intents could be required for various purposes like taking a different path in the dialog flow, amending previously provided entity values, etc. We have seen how to use the contextual data in combination with…

Overview Unblu is a conversational platform that allows agents and advisors in your organization to collaborate with your customers and website visitors. It enables collaboration through online channels like live chat, secure text messaging, and video chat to achieve a better customer experience. Transferring a chat to a human agent…

Validating user input before processing these values goes a long way in improving the bot’s efficiency and user experience. While the entity type does impose some basic restrictions, these are not always sufficient and does not cater to the specific business requirements. Entity rules can be used for additional processing…

In this How-To, we will explore a scenario in a Banking Bot, where the user can create an additional account. We will see how data collected from the Digital Forms can be used to create the account in a Data Table. For details on what Digital Forms are and how…

In this How-To, we will explore a scenario in a Banking Bot, where the account-related data for a customer is stored in a Data Table. We will see how the data can be updated by a request from the user. For details on what Data Tables are and how it…

In this How-To, we will explore a scenario in a Banking Bot, where the account-related data for a customer is stored in a Data Table. We will see how the required information gathered from the user can be stored. For details on what Data Tables are and how it is…

In this How-To, we will explore a scenario in a Banking Bot, where the user can create an additional account. We will see how Digital Forms can be used to gather all the required information from the user and create the account. For details on what Digital Forms are and…

In the case of multi-lingual bots, while much of the bot behavior does not change with the language, but the language semantics does impose some restrictions. In this document we will list out the different behaviors that would be language-dependent, so you as bot developer can cater for such scenarios.…

In this How-To, we will explore a scenario wherein your organization has set up multiple stages before a bot is finally made available to the end-users for the purpose of bot development, testing, pilot and production release. Problem Statement Consider the case wherein the developer has completed the bot development…