Bot Building

Working with the Script Node

A Script Node allows you to write JavaScript code in a dialog task. You can use the script node to perform the following actions: Manipulate user input parameters before executing an API call. Manipulate the parameters from an API response payload before continuing with the dialog. Display custom error messages…

Working with the Entity Node

Bots need to extract relevant information from the user utterance to fulfill the user intent. Take a look at this sample utterance: Book me a flight from LA to NYC on Sunday. To act on this user intent, which is to book a flight ticket, the bot should extract the…

Dialog Task

Kore.ai Dialog Tasks represent a full conversational flow between a user and a bot with a network of nodes that are connected using conditions. For example, if you create a banking bot, the tasks you want your bot to do for users is to: Retrieve and monitor account balances. Provide…

Managing Ignore Words and Field Memory

Developers can include words for the NLP engine to ignore when interpreting the user input for a task. Bots can then respond faster to user input and improve the probability of correct task recognition. The NLP engine comes pre-built with a large set of generic ignore words. To manage this…

Information Tasks

Starting Release 8.0.0, Information Tasks are no longer supported. This feature will be discontinued in the upcoming releases. We recommend using the Dialog Tasks and Digital Forms to build these use-cases Information tasks are used by chatbots to look up data or pull reports for users and return easy-to-consume…

Flows

Starting Release 8.0.0, Flows are no longer supported. This feature will be discontinued in the upcoming releases. We recommend using the Dialog Tasks and Digital Forms to build these use-cases Bot Builder Platform offers the unique ability to map bot tasks to other bot tasks within the same or different…

Action Tasks

Starting Release 8.0.0, Action Tasks are no longer supported. This feature will be discontinued in the upcoming releases. We recommend using the Dialog Tasks and Digital Forms to build these use-cases Action tasks allow Bot users to initiate and run a Bot task in third-party applications. They collect, modify, and…

Alert Tasks

Alert Tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real-time or according to a user-defined schedule. These alerts contain detailed information such as name, ID, notes, amount, and more, in a variety of formats for each channel. Key…