Bot Building

Design

Before you develop a bot, understand the bot and its capabilities to help you and your business. This understanding brings clarity and efficiency to the bot development. Chatbots are artificial intelligence systems that the users interact with through text or voice interface. These interactions are straightforward, like asking a bot…

Working with Composite Entities

Composite Entities help you capture multiple entity values in a user utterance. These multiple entity values are optional and come in any order in the user utterance. Let us consider the below example. Car Sales Bot: Consider the sales inquiries to car sales. Typical queries can be of the form:…

Supported Entity Types

The Entity Type provides the NLP Interpreter with the expected type of data from a user utterance to enhance recognition and system performance. The Kore.ai NLP interpreter extracts the entity from the user utterance. If the user does not enter a required entity, you can define a Bot Response node…

Implementing Custom Authentication

You can implement custom authentication for your bot by providing URL from the service node to an external application that manages the authentication. The platform provides the necessary functionality to handle successful and failed authentication scenarios and manage the corresponding task flows. Bot Builder mechanism to implement custom authentication involves…

Knowledge Extraction

The Knowledge Graph Extraction service enables you to effortlessly move your enterprise’s existing Frequently Asked Questions (FAQ content) into bot Knowledge Graph. The feature supports the extraction from unstructured content such as web pages and PDF documents as well as from structured content such as CSV files. After completing the…

Supported Company Names

Kore.ai bots platform uses the following list to identify the organization names in user utterances. ABN AMRO Activision Blizzard (Activision Blizzard) Aditi Technologies Aditya Birla Advanced Micro Devices (AMD) Affiliated Computer Services Ahold Delhaize Air France-KLM Aitken Spence Albertson's Alfa Laval Alliance Global Amazon.com (Amazon) American Express (AMEX) American International…

Supported Colors

Kore.ai Bots Platform supports the following colors: Color Prefix green caesious celadon chartreuse chlorochrous glaucous green greenish Kelly olivaceous pistachio porraceous prasinous smaragdine virescent virid viridian zinnober apple celery emerald lime mint olive sage brown amber bronze brown brownish brunette buff fuscous infuscate mahogany russet rust sandy sepia sienna sinopia…

Importing and Exporting Bot Ontology

You can build a Knowledge Graph in a CSV or JSON file and upload it to a bot. Similarly, you can export the existing Knowledge Graph to CSV or JSON. Exporting a Knowledge Graph helps you edit it in a spreadsheet or import it to another Bot. There is a…

Knowledge Graph

Kore.ai Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, Knowledge Graph enables you to create a hierarchical structure of key domain terms and associate them…

Working with the Agent Transfer Node

The Agent Transfer Node transfers the communications from the bot to a live agent. You can use the Agent Transfer node in a conditional dialog flow to move a user to a conversation with a live agent. For example, the bot cannot identify the user intent, or when tone analysis…