Bots

Install Sample Bot API

To get user analytics. To use this API, needs the Admin app scope of Bot Create under Bot Definition. POST https://{{host}}/api/public/samplebots/{{botId}}/add Path Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or Stream ID. You can access it from the General Settings page of…

Channel Enablement API

Used to initiate enable a channel for a bot. To use this API, app needs the Admin API Scope of Channel Management under ChannelManagement. POST https://{{host}}/api/public/bot/channels Query Parameters Parameter Required/ Optional Description host Required Environment URL, for example, https://bots.kore.ai Body Parameters Parameter Required/ Optional Description BotId Required Bot ID –…

Update NLP Configurations

To update the NLP thresholds and configurations To use this API, app needs the Bot Builder API scope of NLP Configurations. OR the Admin API Scope of NLP Configurations under Test and Train. POST https://{{host}}/api/public/bot/{{BotID}}/configurations?language={{languageCode}} Query Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or…

Kore-Unblu Integration

Overview Unblu is a conversational platform that allows agents and advisors in your organization to collaborate with your customers and website visitors. It enables collaboration through online channels like live chat, secure text messaging, and video chat to achieve a better customer experience. Transferring a chat to a human agent…

System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Discard“, “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents…

Bots Platform v7.3

This section contains major and minor release information for the Kore.ai Bots Platform v7.3 released on July 4, 2020. New Features UI Forms Kore.ai platform now allows virtual assistants to present a UI based form to gather information from the end-user to proceed further. Examples include providing delivery address while…

8.0.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 8.0.x of the platform. v8.0.10 Feb 7th 2021 Minor Update This update was mainly aimed at addressing some minor bugs. v8.0.09 Jan 23th 2021 Minor Update This update was mainly aimed…

Adding the Skype for Business (OnPrem) Channel

This document elaborates the steps to provide support for Skype For Business Server (On-Premise) for your virtual assistant. Pre Requisites Following Server should have been installed OnPrem: Skype for Business Server 2015 Configured Auto Discovery Service Skype for Business – on-premise channel is backed with Microsoft Unified Communications Web API…

Conversation Sessions

Conversation sessions are defined as an uninterrupted interaction between the bot and the user. These sessions are used in multiple analytics dashboards in Bot Builder as well as Bot Admin Console platforms. Kore.ai virtual assistant platform allows you to customize how these Conversation Sessions are to be created and closed.…

User Engagement Trend API

To provide the number of users who have interacted with the bot in a given period across different time intervals. To use this API, the app needs the Bot Scope. POST https://{{host}}/api/public/bot/{{BotID}}/userEngagementTrend?aggregation_type={{type}}&start_date={{from}}&end_date={{to}}&channels={{channel}} Path Parameters Parameter Required/Optional Description host Required Environment URL, for example, https://bots.kore.ai BotID Required Bot ID or Stream…