Docs

Bots Admin Console

This section describes the Kore.ai Bots Admin Console that you can use to manage Bots and users for your company. The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. Prerequisites for a Bots Admin To sign up for a Bots Admin account, you must…

Web Socket Connect & RTM

Kore.ai SDK libraries use the web socket channel to communicate with Kore.ai Bots Platform. To initialize a web socket session, the Kore.ai SDKs use the following Bots Platform endpoints. When using the Kore.ai Bots Platform SDKs, only the JWT token must be generated and passed to the client SDK. Initializing…

SDK App Registration

This topic describes how to register your application and generate credentials for you clients that are required to exchange messages between your application and the Kore.ai Bots Platform. When you register your app, you will need to select a security algorithm: HS256 - Bot Builder generates and displays the Client ID…

SDK Security

The Kore.ai Bots Platform only accepts clients that are authorized to connect and exchange messages. You must register your SDK app with the Kore.ai Bots Platform in the Bot Builder tool and acquire client credentials. You can then use your client credentials to authorize the app and communication exchange between your user,…

Bot SDKs

Kore.ai offers Bots SDKs as a set of platform-specific client libraries that provide a quick and convenient way to get Kore.ai Bots Platform capability into custom applications and to provide you with more control for the Bots you build on Kore.ai Bots Platform. With just a few lines of code,…

Kore.ai Conversational Platform

The Kore.ai Conversational Platform provides the tools, processes, and methods required to develop business-ready Chatbots or Virtual Assistants, as they are sometimes called. The Kore.ai Bots Platform gives enterprises every necessary component to clear the hurdle of “how” when it comes to designing, building, testing, and deploying AI-powered chatbots. This…

Flows

Bot Builder Platform offers the unique ability to map bot tasks to other bot tasks within the same or different bot. For example, you can match an Add a Comment or Assign a Ticket task to an alert that occurs when a new service ticket is created. The event data…

Bot Settings

After you create a bot using Bot Builder, you may need to change or define advanced and optional settings, for example, to update or add a bot icon, or description. This topic describes how to edit an existing bot. Modifying Your Bot Settings Follow these steps to open the bot's…

Action Tasks

Action tasks allow Bot users to initiate and run a Bot task in third-party applications. They collect, modify, and post information in systems of record, eliminating repetitive, time-consuming steps or form-based data entry that customers and employees commonly perform. Action tasks can acquire data from the user requests in one…

Alert Tasks

Alert tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real-time or according to a user-defined schedule. These alerts can contain detailed information, such as name, ID, notes, amount, and more, in a variety of formats for each channel.…