Docs

Bot Tasks

Kore.ai Bots platform supports the following types of tasks each meeting different use cases: The following Bot Tasks are available on the Kore.ai Bots Platform: Dialog Tasks Consists of multiple intents and sub-intents and component nodes to conduct a complex conversational flow between a user and the bot. Know More…

Analyzing Your Bot

Kore.ai provides various ways to aid in Analyzing your Bot performance: Dashboard: This page gives you - a bird’s eye view of all the bot configuration and capabilities, and view real-time and standard dashboards on your Bot’s performance Conversation Flows: This can be used to visualize the journey of various bot…

Adding the Skype Channel

To add the Skype channel to your Bot, you will need a developer Microsoft Bot Framework account to configure the connection between Skype and Kore.ai. Adding the Skype channel to your Kore.ai Bot is a 3-step process to allow end-users to interact with your Bot. To add the Skype channel to your…

Dialog Task

Kore.ai Dialog tasks represent a full conversational flow between a user and a Bot with a network of nodes that are connected using conditions. For example, if you create a banking Bot, some of the tasks you will want your Bot to do for users is to: retrieve and monitor…

Adding the Twitter Channel

To set up Twitter as a channel, you need to associate the bot with a Twitter account, define a Twitter app and enable the integration. To add Twitter as a channel, you need to: Create Twitter App- Log on to Twitter and in Twitter App Management Console create an app…

Publishing your Bot

End users can interact with a bot only when it is published. When you publish a Bot task, the platform initiates a request to the Bots Admin to approve it. Depending on the Purpose defined for the bot during its initial set up, the following happens: For an Employee Bot: The Bots Admin needs to…

Adding the Cisco Spark Channel

To add the Cisco Webex Teams (formerly Cisco Spark) channel to your Bot, the developer will need to create a Bot app and also an Integration app in Cisco Webex Teams. Adding the Cisco Spark channel to your Kore.ai Bot is a 4-step process to allow end-users for your Bot…

Utterance Testing

To make sure your bot responds to user utterances with related tasks, it is important that you test the bot with a variety of user inputs. Evaluating a bot with a large sample of expected user inputs not only provides insights into bot responses but also gives you a great…

Machine Learning

Developers need to provide sample utterances for each intent (task) the bot needs to identify to train the machine learning model. The platform ML engine will build a model that will try to map a user utterance to one of the bot intents. Kore.ai’s Bots Platform allows fully unsupervised machine…

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you will need to set up a Programmable SMS app, define the messaging service and then associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using…