Docs

Working with the Agent Transfer Node

The Agent Transfer node transfers the communications from the bot to a live agent. You can use Agent Transfer node in a conditional dialog flow to move a user to a conversation with a live agent when, for example, the Bot cannot identify the user intent, or when tone analysis…

Message Formatting and Templates

Kore.ai SDK allows you to override the default message formatting using markdown and apply templates to display custom formatted bot messages to users. This topic describes the following: Supported template types Template implementation details The default formatting for the Web SDK Supported markdown to customize messages Template Types The SDKs…

Installing the BotKit SDK

The Kore.ai BotKit SDK runs as Node.js application. You can add your own reverse proxy, firewall, and load balancer to meet your functional requirements for availability, scalability, and performance. This section provides a high-level overview of BotKit SDK installation and configuration. For a detailed end-to-end tutorial on installation and setup…

Functions for the BotKit SDK

The Kore.ai BotKit SDK provides functions that you can use for greater control of your bot and provide a better user experience. The following functions are supported by the BotKit SDK. sdk.sendUserMessage sdk.sendBotMessage sdk.AsyncResponse sdk.respondToHook sdk.saveData sdk.registerBot sdk.getSavedData sdk.getMessages sdk.resetBot sdk.startAgentSession sdk.clearAgentSession sdk.extendRequestId sdk.skipUserMessage sdk.skipBotMessage sdk.sendUserMessage This function sends the message…

Events for the BotKit SDK

You can use the Kore.ai BotKit SDK to capture and handle events in the Bots Platform for better control and customization of the bot experience for users. The following events are supported by the BotKit SDK: onMessage onWebhook onAgentTransfer onEventNode onAlertNode onVariableUpdate onClientEvent onMessage This event consists of the following…

Using an External NLP Engine

While Kore.ai has a state-of-the-art natural language processing engine, you may still want to plugin a third-party or proprietary NLP engine for your enterprise users. Using the Kore.ai BotKit SDK, you can add and configure Kore.ai bots to run using your choice of NLP engine external to the Bots Platform…

BotKit SDK Tutorial – Agent Transfer

This tutorial is an end-to-end walkthrough for setting up and running an instance of the Kore.ai BotKit SDK which is a collection of libraries that you can use for more control of the messages and webhook events for Kore.ai bots for your web service. For this tutorial, you will use…

Asana Sample Bot

The Asana Sample bot contains a basic configuration for registering an app with Asana, generating authentication tokens, and then adding those tokens to the bot in Bot Builder. After configuration, you can test the bot using the Talk to Bot feature to test any of the following configured alerts and actions. Dialog Tasks…

Flight Search Sample Bot

The Flight Search Sample bot is defined with a single dialog task that uses webhooks to get flight information. After installation, and configuration for the webhooks or using our Kore.ai BotKit SDK, you can test the bot using the Talk to Bot feature to test the following configured task: Dialog Tasks Find a flight…

Travel Planning Sample Bot

This sample bot is defined with a dialog task that uses open APIs to get the flight, location, and weather details. You can use this bot to learn about optimizing Natural Language Processing (NLP) and designing more complex dialog tasks, as well as an alert task, information task, action task, and knowledge…