Docs

Using Kore.ai APIs

Kore.ai Bots Platform provides access to bot development using secured APIs. All key developer activities like bot creation, bot import and export, training, and publishing are available using these APIs. Key account management activities like managing Bot Builder access, managing admin, and bot roles can also be performed via secured…

Bot Functions

Custom Script file enables you to collate and manage reusable utility JavaScript functions that can be used by different tasks, nodes, and other bot elements. Once you upload a custom script file to the bot, it reduces the redundant development efforts by making all the functions in the file accessible…

Dialog Management

Human conversations are characterized by twists and turns, and no two directions are ever the same. Natural conversations often tend to go beyond linear intent resolution paths defined in the bots. Ideally, a user would allow the bot to take a user intent to its logical conclusion before initiating another,…

NLP Settings and Guidelines

Intent Naming Guidelines Follow the below guidelines when naming your task (intent identifier) Use action verb, an object and possibly a modifier (placed before or after the object). Typically, an intent name consists of 2 to 4 words. Use less than 5 words to convey the purpose of the task…

Bot Metrics

Kore.ai records and presents all the information as part of the Bot Analyze section. Developers can gain in-depth insights into their bot’s performance at identifying and executing tasks. It lets you view necessary information for user utterances that matched and didn’t match with intents. The Analyze -> Metrics section contains…

Natural Language Processing (NLP)

The key for a conversational bot to understand human interactions lies in its ability to identify the intention of the user, extract useful information from their utterance, and map them to relevant actions or tasks. NLP (Natural Language Processing) is the science of deducing the intention (Intent) and related information…

IVR Integration

When it comes to automating customer interactions, IVR systems have proven to be among the top choices for organizations. But if you are using an Interactive Voice Response (IVR) system for your customer service, odds are you might have encountered these two issues quite often: Non-Intuitive Interface: IVR systems do…

Adding WebHook as a channel

Webhook channel provides a generic webhook integration to connect your bot with any external communication systems. Kore.ai platform provides standard request and response APIs to be used to send and receive text messages. End user’s input through a voice, keypad or any other means needs to be converted to plain…

Adding RingCentral Glip as a channel

To set up Ringcentral Glip as a channel, you will need to create an app on Ringcentral’s Developer Portal and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you will need to: Create RingCentral App- To enable RingCentral as…

Mobile SDK Push Notification

Kore.ai supports sending push notifications to mobile devices over the Mobile SDK channel. Kore mobile SDKs get embedded with the native host mobile application, which is responsible for managing push notification subscriptions with APNS and GCM provider. The Host Mobile application server needs to host a webhook to receive updates…