Docs

Bot Types

The following are the different bot types supported by Kore.ai: Standard Bots Standard Bots are the most common type of bots. Using these, you can create dialog, alert, action, information tasks, and knowledge graph, as well as flows that map one task to another. For more information, see Defining a…

Improving Bot Performance – NLP Optimization

A chatbot’s ability to consistently understand and interact with a user is dictated by the robustness of the Natural Language Processing (NLP) that powers the conversation. Kore.ai’s Platform uses a unique Natural Language Processing strategy, combining Fundamental Meaning and Machine Learning engines for maximum conversation accuracy with little upfront training.…

Design

Before you jump in to develop a Bot, it would be a good idea to spend some time in understanding what the Bot would be and how it would help you and your business. This understanding would bring clarity and efficiency to the Bot development. Chatbots are artificial intelligence systems…

Working with Composite Entities

Composite Entities help you capture multiple entity values in a user utterance. These multiple entity values can be optional and can come in any order in the user utterance. Example: Car Sales Bot: Consider the sales inquiries to car sales. Typical queries can be of the form: ‘I am interested…

Defining a Smart Bot

Kore.ai’s Smart Bots allow enterprises to build Bots centrally and allow various teams within the enterprise to reuse and extend the Bot configurations to suit their requirements. Smart Bots expedite the bot building process by allowing new bots to inherit the configuration and tasks of pre-defined bots. For a detailed…

Supported Entity Types

The Entity Type provides the NLP Interpreter with the expected type of data from a user utterance to enhance recognition and system performance. The Kore.ai NLP interpreter extracts the entity from the user utterance. If the user does not enter a required entity, you can define a Bot Response node…

Debug Logs API

To get debug logs of a specific conversation (currently supported only for IVR Channel). To use this API, app needs the Bot Builder API scope of Debug Logs. GET https://{{host}}/api/{{version}/{{BotID}}/debuglogs?identity={{identity}}&channelType={{channelType}}&minimumInfo=true&limit=5&offset=300&timezone={{timezone}} Query Parameters Parameter Description host Environment URL, for example, https://bots.kore.ai BotID Bot ID or Stream ID. You can access it…

Get User Roles Details API

To get full information of all users and their associated roles in the account. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of Role Management under Role Management. GET https://{{host}}/api/public/alluserroles? Query Parameters Parameter Description…

Publish Bot API

Used to initiate a publish request for a bot. Before calling the Publish Bot API, make sure that at least one channel is enabled for the bot. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API…

Bot Import Status API

Used to get the status of the bot import request initiated using Import Bot as New Bot API or Import Bot into an Existing Bot API. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope…