Docs

Kore.ai Connector

On the Kore.ai Connector page, in the Security & Control module of the Bots Admin Console, you can download and configure the Kore.ai Connector Agent for Bots within your secure company intranet to provide secure communications between the Kore.ai Bots platform in the cloud and your network. Why Kore.ai Connector? Kore.ai Bots…

Using Single Sign-On

On the Kore.ai Single Sign-On page, in the Security & Control module of the Bots Admin Console, you can configure Single Sign-On (SSO) authentication for your Kore.ai managed users using the following: OpenID Connect Security Assertion Markup Language (SAML) WS-Federation sign-on protocol. SSO enables easy access to the Kore.ai application using your existing identity provider.…

API List

Following is the list of APIs available from the Kore.ai Bots Platform. For details on the API functioning and usage instructions refer here. These APIs are available for testing in your Postman setup, for configuration details see here. Based on the app scope, the APIs can be categorized as: APIs…

Default Standard Responses

Kore.ai Bot Builder tool provides a few default text responses. This section lists them and gives an explanation as to when these responses will be triggered. For an overview on Standard Responses, refer here. Statements Message Definition When the user confirms to close the conversation in a language and switch…

Traits

In natural conversations, it is very common that a user provides background / relevant information while describing a specific scenario. Traits are specific entities, attributes or details that the users express in their conversations. The utterance may not directly convey any specific intent, but the traits present in the utterance…

Working with the User Intent Node

As a bot developer, you typically create a task to resolve one primary user intent. Yet, user conversations can branch into related intents (follow-up or sub-intents) as a part of the primary intent. Let’s take a look this sample conversation for a Book Flights bot: Bot: Hi, how may I…

Creating a Bot

The Bot Builder provides a web-based tool with a repeatable process to design, develop, test and deploy smart chatbots at enterprise scale. You can do all this even without the code, custom software, significant server space, or major changes to your infrastructure. A typical Bot development lifecycle includes the following…

Chatbot Overview

Communication has been the essence of life from the beginning of times. With the evolution of technology, mode and style of communication have also evolved. In the early days, conversations were restricted to verbal and textual interaction between humans. These interactions are usually guided by emotions, context, and awareness of…

Managing Dialogs

Your bot can have many dialog tasks with related components. You can use the Dialog Editor to create, review, and edit a single dialog task for a bot. However, to better visualize and understand relationships and settings for all dialog tasks in a bot, you should use the Manage Components…

Working with the Message (Bot Response) Nodes

The Message node can be used to deliver a message to the user. Message nodes commonly follow an API, web service call, or webhook event to define their results as a formatted response. Bot responses can be formatted as follows: Plain text: Type a message in plain text. You can…