Docs

Context Object

The Context object is the container object that persists data for dialog execution and across all intents i.e. dialog tasks, action, alert & info tasks, and FAQs. The Kore.ai’s natural language processing (NLP) engine populates the intent identified, entities extracted, and history into this object. Keys from the Context object can…

Redacting Personally Identifiable Information

Personally identifiable information (PII), or sensitive personal information (SPI), refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Some examples of PII include Social Security Number, email address, credit card…

Customizing Error Messages

In Bot Builder, each Bot and task contains a set of predefined error messages along with actions for standard HTTP Status codes returned for an HTTP Request method. In most cases, the default response and action are sufficient for an end-user response, however, you may need to handle other HTTP…

Context Management

Effective context management is important because it allows bots to interact with users in a way that is easier, quicker, and more helpful – and less robotic and scripted. Contextual data helps users complete tasks faster and allows you to create more natural, human-like back and forth conversations. Take for…

Custom Meta Tags

While analyzing your Bot performances, you might want to give preference to or discard a particular scenario. For example, you might want to track how many people are booking tickets to Chicago. Or you might want to track how a specific user, a premium customer, requests are being catered to.…

Sessions History API

This API retrieves the conversation sessions created. This API is available in BT and BAC app scopes. To use this API, app needs the Bot Builder API scope of Bot sessions. OR the Admin API Scope of Bot sessions under Bot Analytics. POST https://{{host}}/api/public/bot/{{BotID}}/getSessions and https://{{host}}/api/public/getSessions for Bot Admin Console Parameters…

Conversation History API

Fetches the conversational messages between the bot and user in reverse chronological order. This API supports pagination. You can provide offset/skip and limit to get a certain number of messages at a time. This is a newer version of the old API which will soon be deprecated. This revised API…

ML Model

The Machine Learning Model (ML Model) graph presents an at-a-glance view of the performance of your trained utterances against the bot tasks. The ML Model graph evaluates all the training utterances against each bot task and plots them into one of these quadrants of the task: True Positive (True +ve),…

Billing

Billing section has been added to the Bot Admin Console from ver 7.0, to enable the Bot Admins to view their Invoices and plan details. Note: This page is not available for customers under Enterprise plan. Invoices The Invoice section displays the Invoice history listing the Id, validity period and…

Sentiment Management

Emotion tones are critical indicators in understanding the attitudes and opinions of users interacting with the bots. Sentiment Management allows the developer to define and trigger events based on the user’s emotion or sentiment. Notes: This feature was introduced in ver 7.0. This feature is not supported in all languages,…