Bots

Working with the Confirmation Nodes

Confirmation node allows you to prompt the user for a “yes” or “no” answer. It helps in the verification or allowing users to accept or decline a choice. For example, in the Books Flight Bot, you can use a Confirmation node to prompt the user to respond if they would…

Working with the Dialog Node

Dialog node lets you start a new Dialog task within an existing Dialog task if the user intent changes. For example, let’s consider a travel bot that has the following three Dialog tasks: Flight Availability, Book a Flight, and Book a Hotel. You may want to invoke the Book a Flight Dialog…

Analytics for Bots Admin

The Analytics module provides the history of all administrative tasks with attributes such as User, Date/Time, and Description for an event. You can review the Audit Report page to analyze admin users, custom admins, and user events such as log on, log off, and changes to system settings. The following illustration shows…

Sub-Intents

Human conversations are dynamic in that they tend to switch between intents and entities, often combining multiple things into one. Kore.ai Bots Platform offers Sub Intents that can be defined at the task level, and are the easiest way to shape dialog without having to manage context manually. This will…

Using Bot Variables

Bot variables help you capture values that are commonly used by different tasks, nodes, and other bot elements. You can configure a bot variable as a key-value pair once in the bot settings and substitute key with value at runtime during the conversation flow. By capturing frequently used values in…

API Collection

Postman is a popular tool to help test and develop APIs. To make it more convenient for integration with the Kore.ai APIs, we’ve developed a Postman collection. The entire collection is divided into two categories: APIs which are related to the Bot Builder functionality; APIs related to the Admin Console…

BotKit SDK Tutorial – Blue Prism

The integration of Kore.ai bots with Blue Prism helps you drive business process automation using conversational flows. Kore.ai bots execute conversation flows by understanding user intents, entities, context, and sentiment. Blue Prism RPA services can consume the contextually relevant information and effectively automate business processes. Integration Approach Kore.ai’s Blue Prism…

Bots Platform v6.4

This section contains major and minor release information for the Kore.ai Bots Platform v6.4 released on March 9, 2019. This release includes new features that help you get insights into your bot’s performance, improve end-user conversation experience and a host of enhancements to Universal Bots, Batch Testing, Event Management, and…

Using Session and Context Variables in Tasks

When you define tasks, you can access session variables provided by the Bots Platform, or custom variables that you define, as well as the context that defines the scope of the variable. For example, some API requests may require you to set session variables before the request is executed, or a…

Prompt Editor

After creating an Entity, Confirmation, or Message node in the Dialog Builder, Kore.ai lets you do the following: Modify the default message or user prompt displayed to the end-user Add new prompts or messages Add channel-specific prompts or messages. Prompt Types Dialog Tasks support two types of user prompts: Standard:…