Bots

Adding the Workplace by Facebook Channel

This channel enablement flow has been modified as per the changes implemented by Facebook post ver7.2 of the product. To add the Workplace by Facebook channel to your bot, you will need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application needs to be…

How to Create Custom Dashboard

In this How-To, we will explore a scenario in a Banking Bot, where, various metrics will be used to analyze the bot performance and track some trends for business needs. For details on what Custom Dashboards are and how they are implemented in the Kore.ai Bots platform, refer here. Problem…

Bots Platform v7.0

This section contains major and minor release information for the Kore.ai Bots Platform v7.0 released on June 15, 2019. This release includes features that help enhance the user experience by enabling intent detection based on Traits and Context Management, event transition based on Sentiment Analysis. Many features have been improved…

Update User API

To update user details. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of User Management under Security & Control. PUT https://{{host}}/api/public/users NOTE: This feature was introduced in ver7.1 of the platform. Query Parameters Parameter…

Create User API

To add users to an account. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of User Management under Security & Control. POST https://{{host}}/api/public/users NOTE: This feature was introduced in ver7.1 of the platform. Query…

Get User Information

To retrieve the user details. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of User Management under Security & Control. POST https://{{host}}/api/public/usersInfo NOTE: This feature was introduced in ver7.1 of the platform. Query Parameters…

Delete Customer Data Status API

Used to get the status of the Customer Data Delete request. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of Delete Users Data under Bot Analytics. GET https://{{host}}/api/public/bot/eraseUsersData/status/:reqId NOTE: This feature was introduced in ver7.1…

Delete Customer Data API

Used to delete customer data. This API requires JWT generated by an application created only from Bot Admin Console. To use this API, app needs the Admin API Scope of Delete Users Data under Bot Analytics. DELETE https://{{host}}/api/public/bot/eraseUsersData NOTE: This feature was introduced in ver7.1 of the platform. Delete User will…

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with the same that might hamper the user experience. Knowledge Graph Diagnosis tool will help you in identifying any inefficiencies in your knowledge graphs and suggest possible corrective actions. Note that these…

Security Settings

Apart from the sign-on, and other security settings, you can modify default account security & control settings like context persistence, and IP address access. Context Persistence Bots Platform by default stores the context of the end-users’ conversations with the bot. This context information can be used for debugging and analysis…