Docs

Ranking and Resolver

The Kore.ai NLP engine uses Machine Learning, Fundamental Meaning, and Knowledge Graph (if any) models to match intents. All the three Kore.ai engines finally deliver their findings to the Kore.ai Ranking and Resolver component as either exact matches or probable matches. Ranking and Resolver determines the final winner of the…

Working with Kore.ai Bot Builder

When you sign in to Kore.ai Bot Builder, you will be directed to the landing page. Bot Builder Landing Page You can use this screen to: view all the Bots developed by you; view the Bots shared with you for development by the codevelopers from your account; create a New…

Bots Platform v6.3

In this page: v6.3 release highlights, v6.3.1 release highlights. Bot Builder v6.3.0 The feature enhancements in this release make Kore.ai Bots Platform more open and extensible by providing greater access to platform APIs while streamlining elements of the bot development lifecycle. This release also includes major additions to dialog tasks,…

Enabling 2-way SSL for Service nodes

2-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others' identity. It refers to a client (web browser or client application) authenticating themselves to a server (website or…

Bot Management

The topics dealt with in this section include Importing and Exporting Bots, Deleting Bots, and viewing Bot change logs. You might want to refer to Bot Variables and how these can be managed. Refer here for more. Importing and Exporting Bots Kore.ai allows you to export and import a bot's…

Conversation Flows

Conversation Flows provide a visual representation of the user journeys and give insights into commonly used tasks, utterances that guided the conversations, preferred paths, and usage details. You can also view the dropout rates at various stages of the conversation. Note: Conversation Flow is available only for user interactions with…

Dashboard

Kore.ai Bots Platform allows you to get real-time metrics and conversation flows from its Dashboard. This Dashboard is divided into two parts: Bot Summary to get a bird's eye view of all the bot configuration and capabilities in a place. From Usage Metrics page view real-time and standard dashboards on your…

Amend Entity

This feature has been introduced in v6.4 release Time and again, we come across situations wherein the users change their preferences during task execution. For example, while booking a flight, the user might change the date of travel and at times even the destination. Amend Entity is a feature for…

Multi-Intent Detection

Kore.ai NLP engine breaks conversations down to their essence and can identify and follow-up on multiple action items, or intents, from a single message. The bot can then execute tasks in a sequential and logical manner. You can allow the NLP engine to detect and execute multiple intents identified in…

Bot Intelligence

The best, most memorable bots have conversation flows that feel natural and human-like. Natural conversations, however, often tend to go beyond the predefined and linear intent resolution paths that seem inherent in most Bots. To further complicate this, users often fail to follow a task to its logical conclusion before…