Docs

Adding the Web/Mobile Client Channel

To use any of the Kore.ai Bot SDKs, you must first register your app to get the authentication credentials to communicate between the Kore.ai Bot and your application hosting the Bot. The Kore.ai Bot SDKs can be used to add a chat widget into your company application that enables your…

Adding the Slack Channel

To setup Slack as a channel, you will need to associate the bot with a Slack app. Adding the Slack channel to your Kore.ai Bot allows end-users for your bot to interact with your bot using their Slack accounts. Create a Slack App – Create and configure a new app…

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your bot, you will need a developer Facebook account to configure the connection between Facebook Messenger and Kore.ai. Adding the Facebook Messenger channel to your Kore.ai Bot allows end-users for your bot to interact with your Bot using their Facebook accounts. To add…

Collaborative Development

Kore.ai allows cross-domain Bot sharing. You can share your Bot with one or more developers from the same or different enterprises enabling them to edit the shared Bot tasks, channels, and other settings. Sharing Bots There are two ways of sharing a Bot with your co-developers - from Bot Builder…

Managing Ignore Words and Field Memory

Developers can include words for the NLP engine to ignore when interpreting the user input for a task. Bots can then respond faster to user input and improve the probability of correct task recognition. The NLP engine comes pre-built with a large set of generic ignore words. To manage this…

Security & Control Module Overview

In the Security & Control module of the Kore.ai Bots Admin Console, you can add or modify password policies, configure Single Sign-On (SSO) authentication for your domain users, and configure and install the Kore.ai Connector agent for Bot communications between Kore.ai and your on-premises applications using custom Kore.ai Bots. The following…

Managing Your Groups

On the Groups page in the User Management module, you can create and manage logically related groups of users, as well as importing groups, such as your company Active Directory groups. If the enterprise has varied and distinct Bot requirements for various departments or lines of business, creating groups, adding developers…

Managing Your Users

User Management involves managing users and user groups From Users section, you can view and manage your Kore.ai user roles, status, and monitor user message activity. From User Settings section, you can define the user profile fields displayed to the user in their profile, for example, address information, and if the…

User Management Module Overview

After you add your Kore.ai users, you may need to update user information, add or delete users in the Users module. As the Bots Admin or an admin user, you can administer your users, assign users to groups, and manage company distribution lists. The following illustration is an example of the Users tab in…

Synchronizing Users from Active Directory

As a Bots Admin or admin user, you can configure Kore.ai to synchronize with your organizational LDAP Active Directory to enroll users from your company into Kore.ai. On the Enrollment > Directory sync page, you can do the following: Use a cloud-based or Kore.ai agent to connect to your Active Directory (AD) server Manually start synchronization…