Bot Building

Action Tasks

Action tasks allow Bot users to initiate and run a Bot task in third-party applications. They collect, modify, and post information in systems of record, eliminating repetitive, time-consuming steps or form-based data entry that customers and employees commonly perform. Action tasks can acquire data from the user requests in one…

Alert Tasks

Alert tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real-time or according to a user-defined schedule. These alerts can contain detailed information, such as name, ID, notes, amount, and more, in a variety of formats for each channel.…
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