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Bot Building

Defining a Fixed-Column Table Report

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, an message with a picture, abstract, and a link to a full article or report. This topic describes how to define a table…

Defining a Table Report

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, an message with a picture, abstract, and a link to a full article or report. This topic describes how to define a table…

Working with the WebHook Node

You can use the WebHook node to subscribe to a message and WebHook events to capture real-time data from real-time events and show them to the user. You can use the WebHook node for server-side validation, execute business logic, or make backend server API calls. Also, you can use the…

Working with the Service Node

The Service node is a component type in a dialog task that you can use to add an API service to make REST or SOAP requests to third-party web services. You can use this node when you have collected the parameters needed for the API request using Entity or other nodes to capture…

Working with the Script Node

A Script node allows you to write JavaScript code in a Dialog Task. You can use the Script node to do the following: Manipulate user input parameters before executing an API call. Manipulate the parameters from an API response payload before continuing with the Dialog. Display custom error messages to…

Working with the Entity Node

Bots need to extract relevant information from the user utterance to fulfill the user intent. Take a look at this sample utterance: Book me a flight from LA to NYC on Sunday.  To act on this user intent, which is to book a flight ticket, the bot should extract the…

Dialog Task

Kore.ai Dialog tasks represent a full conversational flow between a user and a Bot with a network of nodes that are connected using conditions. For example, if you create a banking Bot, some of the tasks you will want your Bot to do for users is to: retrieve and monitor…

Managing Ignore Words and Field Memory

Developers can include words for the NLP engine to ignore when interpreting the user input for a task. Bots can then respond faster to user input and improve the probability of correct task recognition. The NLP engine comes pre-built with a large set of generic ignore words. To manage this…

Information Tasks

Information tasks are used by chatbots to look up data or pull reports for users and return easy-to-consume results or a link to the results for extended data. Users can identify the specific parameters or filters for the information delivered – such as the quantity of results – for bots…

Flows

Bot Builder Platform offers the unique ability to map bot tasks to other bot tasks within the same or different bot. For example, you can match an Add a Comment or Assign a Ticket task to an alert that occurs when a new service ticket is created. The event data…
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