Docs

How to Configure Panels & Widgets

In this How-To, we will explore a scenario in a Banking Bot, where with just one click user can view his/her account details. We will see how Widgets can be used to trigger Dialog Tasks and display appropriate messages and how Panel can be used to hold these Widgets. We…

Storyboard Overview

Visualizing how end-users are expected to interact with the bots is an essential exercise in building successful Virtual Assistants. This helps you design engaging conversations and simplifies the communication between business users, conversation designers, language experts, and bot developers. The Storyboard is a primary functionality that allows you to visualize…

Adding the WhatsApp Business Messaging Channel

Adding the WhatsApp Channel using Infobip Application Note: To complete this procedure, you must already have an Infobip account. This is one of the messaging providers for enabling WhatsApp Business Messaging on the Kore Platform. To configure Infobip, follow these steps: Login to the Infobip developer portal. On the left…

Get Admin Console Audit Logs API

To retrieve the audit logs from Bot Admin Console Note: This feature was introduced in ver7.2 of the platform. Method GET Endpoint https://{{host}}/api/public/auditlogs? size=50&offset=0&fromDate={{timestamp}}&toDate={{timestamp}}&fetchAfter={{AuditLogId}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin Console: Logs > Admin Console Audit…

Building a Knowledge Graph

This article helps to quickly build and understand the working of a Knowledge Graph for your bot. It shows how to convert an FAQ into ontology, add tags, use terms, add alternate questions, synonyms, tags, and traits. For the implementation details, refer here. Throughout this example we will be dealing…

Using Patterns for Intents & Entities

Using patterns can help to improve NLP interpreter accuracy. In this document, we will elaborate on the various pattern syntax and how they can be used in intent detection and entity extraction. Things to Remember: Patterns are to be used as a last resort, only for cases where ML engine…

Get Dashboard Widget Data

To retrieve the data associated with custom widgets and the reports of a bot. Method GET Endpoint https://{{host}}/api/public/bot/{{BotID}}/dashboard/ {{dashboardName}}/widget/{{widgetName}}?startDate={{startDate}}&endDate={{endDate}}&limit=-1 Note: A POST API call is now supported to include the additional filters for querying the data. See Custom Dashboard Filters to know more about additional filters. Content Type application/json Authorization…

koreUtil Libraries

koreUtil libraries provide pre-written JavaScript functions which makes common or complex tasks easy to implement. These libraries often target specific tasks such as setting up recurring rules for calendar, parsing and manipulation of dates, conversion of dates between timezone, tools to simplify programming with strings, numbers, arrays, functions and objects…

Adding the Workplace by Facebook Channel

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product. To add the Workplace by Facebook channel to your assistant, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send…

Create Custom Dashboard

Let’s create a dashboard using various metrics to analyze the performance of a Virtual Assistant and identify trends for business needs using a Banking Bot as an example. Problem Statement As a Banking Bot client, you want to track the following metrics: Dollar Value Breakup Customer Type Summary Task Fulfillment…