Virtual Assistants

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you must set up a Programmable SMS app, define the messaging service, and associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using text messages. To…

Adding the Kore Channel

Adding the Kore channel to your assistant allows end-users to interact with it using the Kore Messaging application available as a web, desktop, or mobile client. To add the Kore channel, follow the below steps: Select the assistant that you want to add the Kore Messaging channel to. On the…

Adding the Email Channel

When you add the email channel to your VA, Kore.ai automatically generates the email address that the end-users can send an email for communications with your assistant. By default, the email address syntax is < bot name >.kore@m.< kore host >. For example, myemail.kore@m.app-bots.kore.com. Optionally, you can click Change to…

Adding the Web/Mobile Client Channel

To use any of the Kore.ai Bot SDKs, you must first register your app to get the authentication credentials to communicate between the Kore.ai bot and your application hosting the bot. The Kore.ai bot SDKs can be used to add a chat widget into your company application that enables your…

Adding the Slack Channel

To set up Slack as a channel, you must associate the assistant with a Slack app. Adding the Slack channel to your Kore.ai VA allows end-users to interact with it using their Slack accounts. To complete this procedure, you must already have a Slack account and be a member of…

Adding the Facebook Messenger Channel

To add the Facebook Messenger channel to your Virtual Assistant, you need a Facebook Developer account. With this account, you can configure the connection between Facebook Messenger and Kore.ai. Enabling the Facebook Messenger Channel on the Bot Builder helps your users chat with the Virtual Assistant using their Facebook accounts.…

Collaborative Development

Kore.ai allows cross-domain Bot sharing. You can share your Bot with one or more developers from the same or different enterprises enabling them to edit the shared Bot tasks, channels, and other settings. Sharing Bots There are two ways of sharing a Bot with your co-developers - from Bot Builder…

Managing Ignore Words and Field Memory

Developers can include words for the NLP engine to ignore when interpreting the user input for a task. Assistants can then respond faster to user input and improve the probability of correct task recognition. The NLP engine comes pre-built with a large set of generic ignore words. To manage this…

Security & Control Module Overview

In the Security & Control module of the Kore.ai Bots Admin Console, configure Single Sign-On (SSO) authentication for your domain users (see here), configure and install the Kore.ai Connector agent for Bot communications between Kore.ai and your on-premises applications using custom Kore.ai Bots (see here), obtain and reset enterprise key for…

Managing Your Groups

On the Groups page in the User Management module, you can create and manage logically related groups of users, as well as import groups, such as your company Active Directory groups. If the enterprise has varied and distinct Bot requirements for various departments or lines of business, creating groups, adding developers…