Virtual Assistants

Delete Customer Data Status API

Used to get the status of the Customer Data Delete request. This API requires JWT generated by an application created only from the Bot Admin Console. Note: This feature was introduced in ver7.1 of the platform. Method GET Endpoint https://{{host}}/api/public/bot/eraseUsersData/status/:reqId Content Type application/json Authorization auth: {{JWT}} See How to generate…

Delete Customer Data API

Used to delete customer data. This API requires JWT generated by an application created only from the Bot Admin Console. Note: This feature was introduced in ver7.1 of the platform. Note: Delete User will not proceed if the requested user is: An account owner or belongs to one or more…

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with them that hamper the user experience. The Knowledge Graph (KG) Diagnosis tool helps you identify any inefficiencies in your KGs and suggests possible corrective actions. These are just guidelines and you…

Security Settings

Apart from the sign-on, and other security settings (see here for details), you can modify the following default security & control settings for your account: Data retention period Context persistence IP address restriction Data Retention The end-user interaction data from Standard accounts/workspaces is removed as per Kore.ai’s retention policy. It…

Small Talk

Small Talk refers to the casual conversations that a Virtual Assistant can have with end-users. The ability to engage end-users in casual conversations helps socialize your assistant and improves recall rates. The Small Talk conversation is designed as a series of interaction volleys between the assistant and the user. VAs…

Custom Dashboard

Custom Dashboard allows you to design your own dashboards to meet business needs using a combination of built-in metrics and custom KPIs based on the user’s demographic or context information to provide a more tailored and relevant view of the data. Using Custom Dashboard, you can select the metrics most…

Generation of Knowledge Graph

The performance of the Knowledge Graph is based on proper organization based upon key domain terms, and on establishing a hierarchy. Building the FAQs is easy when you start fresh with the Knowledge Graph, but in case you have a list of questions-answer pairs, converting it into a fully functional…

RCS Business Messaging

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using assistants and artificial intelligence (AI). Google RBM allows companies to send…

Knowledge Graph

A component of Kore.ai’s XO Platform, the Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, the Knowledge Graph enables you to create an ontological structure…

Using Global Variables

Kore.ai bots platform provides a way to declare and use variables within the bot. These variables can be used to capture values that are commonly used by different tasks, nodes, and other bot elements In this How-To, we will explore a scenario in a Banking Bot, where Bot Variables can…