Channel Enablement

Webhook channel provides a generic integration framework to connect your virtual assistant with any external communication systems. Kore.ai XO Platform provides standard request and response APIs to send and receive messages in text format. The end user’s input through a voice, keypad, or any other means must be converted to…

The Kore.ai XO Platform now allows you to add Glip by RingCentral as a messaging channel to your Virtual Assistants (VAs). With the Glip integration, you can achieve the following: Configure the Glip Sandbox account for testing the integration. Set up the REST API and the authorization flow for events…

The Kore.ai XO Platform supports the integration of Virtual Assistants (VA) into the Amazon Alexa Channel. Ensure you have an Amazon Developer account for this configuration. Additionally, Amazon Alexa should be enabled for VAs built for voice-based channels. To accomplish the channel enablement, you must do the following: First, update…

To add Twilio Voice as a channel to your Kore.ai assistant, you must get a Twilio phone number and set up a webhook integration to communicate with the VA. Adding the Twilio Voice channel to your Kore.ai VA allows end users to interact with it using their  Important Notes Twilio…

Cisco Jabber is a platform that offers multiple communication methods, and which you can integrate with the assistants built with the Kore.ai XO Platform. Adding the Jabber channel to your Kore.ai VA allows end-users to interact with it using their Jabber accounts. This article shows you how to add it…

The Kore.ai XO Platform lets you easily connect with the LivePerson channel to quickly identify your customers’ intent and power your conversational experiences. To add LivePerson as a channel to your Kore.ai assistant, you must add a bot user in LivePerson and set up the integration. Adding the LivePerson channel…

To add Yammer as a channel to your Kore.ai bot, you must create an app in Yammer and enable the platform to receive messages. Adding the Yammer channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Yammer accounts. To add the Yammer…

To add Telegram as a channel to your Kore.ai assistant, you must create a bot on the Telegram platform. Adding the Telegram channel to your Kore.ai VA allows end-users to interact with it using their Telegram account. You need a Telegram account to complete this procedure. To add the Telegram…

To add the LINE channel to your Kore.ai bot, you must set up a webhook integration to configure the connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai assistant allows end-users to interact with it using their LINE accounts. To add the LINE channel to your bot,…

To set up Skype for Business as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, follow the below steps: Register a Bot Channel - Log in to the Azure portal and register…