Intelligence

Human conversations are dynamic in that they tend to switch between intents and entities, often combining multiple things into one. The Kore.ai XO Platform offers Sub Intents that are defined at the task level, and are the easiest way to shape dialog without having to manage context manually. This enables…

Kore.ai Bot Builder tool provides a few default text responses. This section lists them and gives an explanation as to when these responses are triggered. For an overview on Standard Responses, refer here. Statements Message Definition When the user confirms to close the conversation in a language and switch to…

Time and again, we come across situations wherein the users change their preferences during task execution. For example, while booking a flight, the user might change the date of travel and at times even the destination. Amend Entity is a feature for such scenarios. Using this feature, you can allow…

Kore.ai’s NLP engine breaks conversations down to their essence, identifies and follows-up on multiple action items, or intents, from a single message. The virtual assistant can then execute tasks in a sequential and logical manner. You can allow the NLP engine to detect and execute multiple intents identified in a…

The best, most memorable Virtual Assistants have conversation flows that feel natural and human-like. Natural conversations, however, often tend to go beyond the pre-defined and linear intent resolution paths that seem inherent in most VAs. To further complicate this, users often fail to follow a task to its logical conclusion…

There are multiple places where the platform responds to user utterances without the developer having to code the details. Examples include: Default Dialog when the user intent is not found or understood by the bot. Standard Responses to certain questions, greetings, error and warning scenarios, etc. Event Handlers for certain…