{"id":40977,"date":"2022-04-19T03:01:20","date_gmt":"2022-04-19T02:01:20","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-3\/?p=40977"},"modified":"2022-04-19T03:01:42","modified_gmt":"2022-04-19T02:01:42","slug":"adding-the-twilio-voice-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/channel-enablement\/adding-the-twilio-voice-channel\/?lang=ko","title":{"rendered":"Twilio Voice \ucc44\ub110 \ucd94\uac00"},"content":{"rendered":"
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Kore.ai \ubd07\uc5d0 Twilio Voice \ucc44\ub110\uc744 \ucd94\uac00\ud558\ub824\uba74, Twilio \uc804\ud654\ubc88\ud638\ub97c \uc5bb\uace0 Webhook \ud1b5\ud569\uc744 \uc124\uc815\ud558\uc5ec \ubd07\uacfc \ud1b5\uc2e0\ud574\uc57c \ud569\ub2c8\ub2e4. Kore.ai \ubd07\uc5d0 Twilio Voice \ucc44\ub110\uc744 \ucd94\uac00\ud558\uc5ec \ucd5c\uc885 \uc0ac\uc6a9\uc790\uac00 \uadf8\ub4e4\uc758 Twilio Voice<\/em> \uacc4\uc815\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubd07\uacfc \uc0c1\ud638\uc791\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd07\uc5d0 Twilio Voice \ucc44\ub110\uc744 \ucd94\uac00\ud558\ub824\uba74, \ub2e4\uc74c\uc744 \uc218\ud589\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

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  1. Get a Twilio Number <\/b>– Twilio Voice \ucc44\ub110\uc744 \ud65c\uc131\ud654\ud558\ub824\uba74, Twilio \uc804\ud654\ubc88\ud638\ub97c \uc0dd\uc131\ud558\uc5ec \uc774 \ubd07\uacfc \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/li>\n
  2. Set Up Integration <\/b>– \ud1b5\ud569\uc744 \uc124\uc815\ud558\ub824\uba74, TwiML<\/em> \uc571\uc744 \uc0dd\uc131\ud558\uace0 Twilio Voice \ucc44\ub110 \ud398\uc774\uc9c0\uc758 Configurations<\/strong> \ud0ed\uc5d0\uc11c Webhook URL<\/strong> \uc138\ubd80 \uc815\ubcf4\ub97c \uc5bb\uc5b4 Voice\uc758 Request URL<\/strong>\uc5d0 \uc785\ub825\ud558\uc5ec \ucc44\ub110\uc744 \ud65c\uc131\ud654\ud569\ub2c8\ub2e4.<\/li>\n
  3. Associate TwiML App with Twilio Phone Number <\/b>– TwiML \uc571\uacfc Wilio \uc804\ud654\ubc88\ud638\ub97c \uc5f0\uacb0\ud558\ub824\uba74, TwiML \uc571\uc5d0 \uc120\ud638\ud558\ub294 \ud65c\uc131 Twilio \ubc88\ud638\ub97c \uc124\uc815\ud569\ub2c8\ub2e4.<\/li>\n
  4. Optional Configuration to Set Up Agent <\/b><\/strong> – \uc5d0\uc774\uc804\ud2b8 \uc804\uc1a1 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\ub824\uba74, Kore.ai \uc5d0\uc774\uc804\ud2b8 \uc804\uc1a1 SDK\ub97c \uc124\uc815\ud569\ub2c8\ub2e4.<\/li>\n
  5. Enable Channel<\/b> – \uc77c\ub2e8 \ud1b5\ud569\uc744 \uc124\uc815\ud558\uace0 \uc124\uc815\uc744 \uc644\ub8cc\ud574 \ucc44\ub110\uc744 \ud65c\uc131\ud654\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n
    \ucc38\uace0 \uc0ac\ud56d: Twilio Voice\ub294 \uc74c\uc131 \uae30\ubc18 \ucc44\ub110\uc5d0\uc11c \uc791\ub3d9\ud558\ub3c4\ub85d \ud2b9\ubcc4\ud788 \uc81c\uc791\ub41c \ubd07\uc5d0\uc11c \ud65c\uc131\ud654\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. Twilio Voice\ub97c \ubd07\uc758 \ucc44\ub110\ub85c \uc0ac\uc6a9\ud558\uae30 \uc804\uc5d0 \ub2e4\uc74c \uc81c\uc57d \uc870\uac74\uc744 \uac80\ud1a0\ud558\uc138\uc694:<\/p>\n
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    1. \ubd07\uacfc \ud1b5\uc2e0\ud558\ub294 \ub370 \uc0ac\uc6a9\uc790 \uad8c\ud55c\uc774 \ud544\uc694\ud55c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ubd07\uc740 Twilio Voice\uc5d0\uc11c \uc9c0\uc6d0\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n
    2. \uc678\ubd80 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\uc2e0\ud558\ub294 \ub370 \uc0ac\uc6a9\uc790 \uad8c\ud55c\uc774 \ud544\uc694\ud55c \uc791\uc5c5\uc740 \ud3ec\ud568\ub418\uc9c0 \uc54a\uc544\uc57c \ud569\ub2c8\ub2e4.<\/li>\n
    3. Webhook \ub178\ub4dc\ub294 \ube44\ub3d9\uae30\uc2dd\uc73c\ub85c \uc791\ub3d9\ud558\uc9c0\ub9cc Twilio Voice\uc5d0\uc11c\ub294 \ud604\uc7ac \uc9c0\uc6d0\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n
    4. Twilio Voice \ucc44\ub110\uc5d0\uc11c \ucd5c\uc0c1\uc758 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc704\ud574 \ub300\ud654 \uc0c1\uc790 \uc791\uc5c5\ub9cc \uc0ac\uc6a9\ud558\uc138\uc694.<\/li>\n
    5. Twilio Voice\uc5d0 \uc124\uc815\ud560 \ubd07 \uc751\ub2f5\uc774 \uac04\ub2e8\ud55c \uc77c\ubc18 \ud14d\uc2a4\ud2b8 \uba54\uc2dc\uc9c0\uc778\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/li>\n
    6. \uc0ac\uc6a9\uc790 \uce21\uc5d0\uc11c \uc7a0\uc2dc \uc815\uc801\uc774 \uc788\uace0 \ub09c \ub4a4 \ubd07\uc774 Twilio Voice\uc5d0\uc11c \uc0ac\uc6a9\uc790 \uc74c\uc131 \uc751\ub2f5\uc744 \uc218\uc2e0\ud558\uba70 \uc774\ub294 \ucd5c\uc885 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc9c0\uc5f0\uc73c\ub85c \ub098\ud0c0\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<\/div>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n
      <\/div><\/div>\r\n\t
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      \uc804\uc81c \uc870\uac74<\/span><\/h2>\n
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      1. Log in to your Twilio Voice account<\/a>\ud558\uc5ec \ubd07\uacfc \uc5f0\uacb0\ud558\uae30 \uc704\ud55c \uc2e0\uaddc Twilio \ubc88\ud638\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/li>\n
      2. Twilio \ubc88\ud638\ub97c \uc5bb\uc73c\ub824\uba74:\n
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        1. Products and Services<\/b> \uba54\ub274\ub85c \uc774\ub3d9\ud558\uace0 Phone Numbers<\/b>\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/li>\n
        2. \uc774 \ubd07\uacfc \uc5f0\uacb0\ud560 \uc0c8 Twilio \uc804\ud654\ubc88\ud638\ub97c \uc0dd\uc131\ud558\uc138\uc694. \uc774\ubbf8 \uc774 \ubd07\uacfc \uc5f0\uacb0\ud560 Twilio \uc804\ud654\ubc88\ud638\uac00 \uc788\ub294 \uacbd\uc6b0 \ub2e4\uc74c \ub2e8\uacc4\ub85c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \"\"<\/a>Twilio \uacc4\uc815 \uc720\ud615\uc5d0 \ub530\ub77c \uc774\ubbf8\uc9c0\uac00 \ubcc0\uacbd\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<\/li>\n
        3. \ud1b5\ud569(integration) \uc124\uc815:\n
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          1. Phone Numbers<\/b> \uba54\ub274\uc758 Tools<\/b> \uc139\uc158\uc73c\ub85c \uc774\ub3d9\ud569\ub2c8\ub2e4.<\/li>\n
          2. TwiML Apps<\/b>\uc744 \uc120\ud0dd\ud558\uace0 \uc0c8 TwiML \uc571\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/li>\n
          3. \uc571\uc758 \uc774\ub984\uc744 \uc785\ub825\ud558\uace0 Twilio \uc74c\uc131 \ucc44\ub110\uc758 \ud398\uc774\uc9c0\uc758 Configurations<\/strong> \ud0ed\uc5d0 \uc788\ub294 Webhook URL<\/strong>\uc744 \ubcf5\uc0ac\ud558\uc5ec Voice\uc758 Request URL<\/b>\uc5d0 \uc785\ub825\ud569\ub2c8\ub2e4.<\/li>\n
          4. Save<\/b>\ub97c \ud074\ub9ad\ud558\uc5ec \uc571 \uc0dd\uc131\uc744 \uc644\ub8cc\ud569\ub2c8\ub2e4. \"\"<\/a><\/li>\n<\/ol>\n<\/li>\n
          5. TwiML \uc571\uc744 Twilio \uc804\ud654\ubc88\ud638\uc640 \uc5f0\uacb0\ud558\ub824\uba74:\n
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            1. Phone Numbers<\/strong> \uc544\ub798\uc758 Manage Numbers<\/b> \uba54\ub274\ub85c \uc774\ub3d9\ud569\ub2c8\ub2e4.<\/li>\n
            2. Active Numbers<\/b> \uc139\uc158\uc5d0\uc11c TwiML App\uc744 \uc5f0\uacb0\ud560 \ubc88\ud638\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \"\"<\/a><\/li>\n
            3. Voice & Fax<\/b> \uc139\uc158\uc758 Configure With<\/b>\ud544\ub4dc\uc5d0\uc11c TwiML App<\/b>\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/li>\n
            4. \uc0c8 \ud544\ub4dc TWIML APP<\/b>\uc774 \ud45c\uc2dc\ub429\ub2c8\ub2e4. \uc774\uc804 \ub2e8\uacc4\uc5d0\uc11c \uc124\uc815\ud55c \uc571\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/li>\n
            5. Save<\/strong>\ub97c \ud074\ub9ad\ud558\uc5ec \uc571 \uc5f0\uacb0\uc744 \uc644\ub8cc\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<\/li>\n
            6. \uc120\ud0dd\uc801\uc73c\ub85c, Agent Transfer<\/b> \uae30\ub2a5\uc73c\ub85c \uc0ac\uc6a9\uc790 \ud1b5\ud654 \ub300\ud654\ub97c \ub2e4\ub978 Twilio \ubc88\ud638\ub85c \uc804\uc1a1\ud558\ub3c4\ub85d \ub610\ud55c \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294, Kore.ai Agent Transfer\ub97c \uc124\uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\n
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              1. Kore.ai GitHub \uc800\uc7a5\uc18c\uc5d0\uc11c Agent Transfer<\/b>\ub97c \ub2e4\uc6b4\ub85c\ub4dc\ud558\uace0 data.message<\/em>, transferCallToAgent<\/em> \ubc0f agentPhonenumber<\/em> \ub9e4\uac1c \ubcc0\uc218\ub97c \uc815\uc758\ud558\uc138\uc694\n