{"id":40361,"date":"2022-04-08T18:17:44","date_gmt":"2022-04-08T17:17:44","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-3\/?p=40361"},"modified":"2022-12-28T11:30:30","modified_gmt":"2022-12-28T11:30:30","slug":"performance-dashboard","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/analyzing-your-bot\/performance-dashboard\/","title":{"rendered":"Performance Analytics"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span style=\"font-weight: 400;\">Once a virtual assistant (VA) is published then, there will be n-number of users who will be interacting with it. In such scenarios it becomes essential to monitor the performance of the dashboard so that it could be improved over a period of time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To understand the performance of a virtual assistant, a VA designer needs insights of how many intents were identified, how many tasks were successfully completed using the virtual assistant, how many services or scripts failed during the interactions etc. You can use the Performance dashboard to get all the insights related to performance of a virtual assistant. These insights will help a VA designer to improve the performance of the virtual assistant by making necessary changes to it.\u00a0<\/span><\/p>\n<p><b>Note<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Performance Dashboard is only available post 9.2 release, i.e post-April 09, 2022.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Usage Metrics and Containment Metrics will be deprecated in future releases.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To navigate to the Performance Dashboard you need to click on <\/span><b>Analyze <\/b><span style=\"font-weight: 400;\">tab on the top menu and click on <\/span><b>Performance Dashboard<\/b><span style=\"font-weight: 400;\"> as shown in the figure below:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/kore-wordpress.s3.us-east-2.amazonaws.com\/developer.kore.ai\/v9-3\/wp-content\/uploads\/sites\/29\/20220408180806\/performance_dashboard.png\" alt=\"\" width=\"800\" height=\"541\" class=\"alignnone size-medium wp-image-40362\" \/><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Performance_Dashboard_Metrics\">Performance Dashboard Metrics<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Performance Dashboard provides insights to understand the virtual assistant\u2019s NLP performance and integration metrics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Performance Dashboard is categorized into four categories to identify how a virtual assistant performs. These categories are mentioned below:<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Intent_Identification_Rate\"><span style=\"font-weight: 400;\">Intent Identification Rate<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This section of the dashboard provides the information of the number of intents that were classified and unclassified. An intent refers to the goal the customer has in mind when typing in a question or comment. While entity refers to the modifier the customer uses to describe an issue, intent is <\/span><i><span style=\"font-weight: 400;\">\u201cWhat they really mean\u201d<\/span><\/i><span style=\"font-weight: 400;\">. To know more about intents refer <\/span><a href=\"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/bot-builder-tool\/dialog-task\/working-with-the-user-intent-node\/#\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below are the widgets that are used to provide insights:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Metric<\/b><\/td>\n<td><b>Description<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Intent Identification Rate<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A scorecard which displays the percentage and the number of intents that were identified in a duration. It also displays the percentage increase or decrease in identifying intents from the last selected period.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Intent Identification Trend<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A line chart that displays the total number of intents that were classified by the virtual assistant versus the total number of intents that were unclassified by the virtual assistant over a period of time.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Popular Intents<\/span><\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Displays a table with data insights on the number of times the virtual assistant identified the given intent from the user utterances in active and closed conversations.<\/p>\n<p>The following fields are displayed:<\/p>\n<ul>\n<li><b>Intent Name<\/b>: Name of the identified intent.<\/li>\n<li><b>Utterance Group<\/b>: The cluster name where similar utterances are grouped to which the identified intent is mapped.<\/li>\n<li><b>Count<\/b>: The count of identified utterances.<\/li>\n<\/ul>\n<p><b>Note<\/b>: Clicking an intent name row displays a drill-down view of the relevant utterances, channel, user ID, Date &#038; Time, and chat history.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Popular Unidentified Utterances<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A table that displays the number of utterances that did not identify an intent. The utterances are grouped by their similarity.\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"Goal_Completion_Rate\">Goal Completion Rate<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The goal completion metrics provide insights as to how many tasks were completed in a period of time by a virtual assistant. This metrics shows all types of tasks which includes the completed tasks, abandoned tasks, incomplete tasks and failed tasks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Listed below are the widgets that could help in providing information about these details:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Metric<\/b><\/td>\n<td><b>Description<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Goal Completion Rate<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A scorecard which displays the percentage and the number of task executions that were successfully completed in a duration. It also displays the percentage increase or decrease in completing tasks from the last selected period.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Goal Completion Trend<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A line chart that plots the successful and failed task executions over a period of time.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Task Performance<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A table that provides insights of the number of successful and failed task executions per task for a selected duration.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Failure Point Analysis<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A table that displays the number of times a task has failed at various nodes.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"API_Execution_Rate\"><span style=\"font-weight: 400;\">API Execution Rate<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This section of the dashboard provides the information of the number of APIs that were successfully executed and failed. While configuring a dialog task often there are needs to use a Service node that is used to make REST or SOAP requests to a third party web-services. To know more about service nodes refer <\/span><a href=\"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/bot-builder-tool\/dialog-task\/working-with-the-service-node\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below are the widgets that are used to provide information about API performance:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Metric<\/b><\/td>\n<td><b>Description<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">API Performance Rate<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A scorecard which displays the percentage and the number of service calls that were executed successfully. It also displays the percentage increase or decrease of APIs that were executed successfully from the last selected period.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Service Execution Trend<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A line chart that plots the trend of successful and failed service execution over a period of time.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Service Performance<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A table that displays the number of times a service node is executed, their status, and the average response time of executing the API.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"Script_Execution_Rate\"><span style=\"font-weight: 400;\">Script Execution Rate<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This section of the dashboard provides the information of the number of Scripts that were successfully executed and failed. A <\/span><b>Script <\/b><span style=\"font-weight: 400;\">allows you to write JavaScript code in a dialog task. To know more about script nodes please refer <\/span><a href=\"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/bot-builder-tool\/dialog-task\/working-with-the-script-node\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below are the widgets that are used to provide information about Script performance.<\/span><\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Metric<\/b><\/td>\n<td><b>Description<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Script Performance Rate<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A scorecard which displays the percentage and the number of scripts that were executed successfully. It also displays the percentage increase or decrease of Scripts that were executed successfully from the last selected period.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Script Execution Trend<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A line chart that plots the trend of successful and failed script execution over a period of time.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Script Performance<\/span><\/td>\n<td><span style=\"font-weight: 400;\">A table that displays the number of times a script node is executed, their status, and the average response time executing the script.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div>\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2><span class=\"ez-toc-section\" id=\"Filter_Criteria\">Filter Criteria<\/span><\/h2>\n<p>The Performance Analytics Dashboard data can be viewed based on specific filter criteria that can be selected. <a href=\"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/analyzing-your-bot\/dashboard-filter-criteria\/\">Learn more<\/a>.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"w-separator size_medium\"><\/div><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Once a virtual assistant (VA) is published then, there will be n-number of users who will be interacting with it. In such scenarios it becomes essential to monitor the performance of the dashboard so that it could be improved over a period of time.\u00a0 To understand the performance of a virtual assistant, a VA designer...","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-40361","post","type-post","status-publish","format-standard","hentry","category-analyzing-your-bot"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/40361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/comments?post=40361"}],"version-history":[{"count":15,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/40361\/revisions"}],"predecessor-version":[{"id":50070,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/40361\/revisions\/50070"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/media?parent=40361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/categories?post=40361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/tags?post=40361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}