{"id":33954,"date":"2022-02-28T07:32:29","date_gmt":"2022-02-28T07:32:29","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-3\/?p=33954"},"modified":"2023-01-16T15:04:41","modified_gmt":"2023-01-16T15:04:41","slug":"usage-plans","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/bot-settings\/plan-usage\/usage-plans\/","title":{"rendered":"Usage Plans"},"content":{"rendered":"

The Kore.ai XO Platform offers flexible usage plans for launching virtual assistants. You can select a plan using our self-service model or reach out to us for a customized enterprise plan. The self-service model offers a free plan as well as a pay-as-you-go plan. The following are the available plans and their features:<\/span><\/p>\n

<\/div><\/div>\n

Available Plans<\/span><\/span><\/h1>\n

Free Plan<\/strong><\/p>\n

The Free Plan is available only in the global instance (https:\/\/bots.kore.ai) of the Kore.ai Platform. This plan is ideal for learning the Platform, building a proof of concept, launching simple use cases, etc.<\/span><\/p>\n

Standard Plan<\/strong><\/p>\n

The Standard Plan is available only in the global instance (https:\/\/bots.kore.ai) of the Kore.ai Platform. This plan is a pay-as-you-go plan with a User Request-based pricing model. A User Request is defined as any input from the user to the virtual assistant.<\/span><\/p>\n

Enterprise Plan<\/strong><\/p>\n

The Enterprise Plan is available in all instances of the Kore.ai XO Platform (Global, EU, and JP). This plan is for enterprises with high volumes and enterprise administration needs. The usage is measured using a session-based model. 15 minutes of user interaction with the virtual assistant is defined as a session. A session can include any number of user inputs. You can reach out to us to subscribe to the Enterprise Plan.<\/span><\/p>\n

Support Plans<\/strong><\/p>\n

    \n
  1. All published virtual assistants get Basic Support by default.<\/span><\/li>\n
  2. You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts.\u00a0<\/span><\/li>\n
  3. You can reach out to us from there (<\/span>https:\/\/kore.ai\/contact-us\/<\/span><\/a>) for upgrading to Enterprise Support.\u00a0<\/span><\/li>\n<\/ol>\n
    <\/div><\/div>\n

    Plan Limits<\/span><\/span><\/h1>\n

    The Platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    \n

    Feature<\/strong><\/p>\n<\/th>\n

    		\n

    Free Plan<\/strong><\/p>\n<\/th>\n

    		\n

    Standard Plan<\/strong><\/p>\n<\/th>\n

    		\n

    Enterprise Plan<\/strong><\/p>\n<\/th>\n<\/tr>\n

    \n

    PLAN DETAILS<\/p>\n<\/th>\n<\/tr>\n

    \n

    Plan Type<\/strong><\/p>\n<\/td>\n

    		\n

    Request-based Model. Every user input is considered as a request.<\/span><\/p>\n<\/td>\n

    		\n

    Request-based Model. Every user input is considered as a request.<\/span><\/p>\n<\/td>\n

    		\n

    Session-based Model. 15 minutes of user interaction with the virtual assistant is defined as a session<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Price<\/strong><\/p>\n

    Price per request or session.<\/span><\/p>\n<\/td>\n

    		\n

    Free<\/span><\/p>\n<\/td>\n

    		\n

    Pay-as-you-go model with $0.01 per request.<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Usage Limits<\/strong><\/p>\n

    The number of allowed requests or sessions.<\/span><\/p>\n<\/td>\n

    		\n

    5,000 requests per month. The VA stops responding when the requests are exhausted for a month.<\/span><\/p>\n<\/td>\n

    		\n

    As per credits in the account.<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    CONVERSATION BUILDER<\/p>\n<\/th>\n<\/tr>\n

    \n

    Topic Modeler<\/strong><\/p>\n

    Analyze agent transcripts to auto-identify intents, entities and flows.<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Storyboard \/ Conversation Designer<\/strong><\/p>\n

    Prototype and design multi-turn conversations.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Dialog Builder<\/strong><\/p>\n

    Build multi-turn conversations with a low code approach.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Dialog Tasks (Up to)<\/strong><\/p>\n

    Maximum dialog tasks allowed.<\/span><\/p>\n<\/td>\n

    		\n

    200<\/span><\/p>\n<\/td>\n

    		\n

    200<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Alert Tasks (Notification frequency)<\/strong><\/p>\n

    Deliver timely, relevant, and personalized information to users.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    Up to 500 notifications per hour<\/span><\/p>\n<\/td>\n

    		\n

    Up to 500 notifications per hour<\/span><\/p>\n<\/td>\n

    		\n

    Unlimited<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Small Talk<\/strong><\/p>\n

    <\/p>\n

    Engage users in casual conversations.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Visual Experience<\/strong><\/p>\n

    <\/p>\n

    Complement the conversational experience using visual forms and widgets to collect and present information.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Topic Modeler<\/strong><\/p>\n

    <\/p>\n

    Analyze agent transcripts to auto-identify intents, entities, and flows.<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    KNOWLEDGE MANAGEMENT<\/p>\n<\/th>\n<\/tr>\n

    \n

    Knowledge Extraction<\/strong><\/p>\n

    Extract FAQs from your existing documents like PDFs and webpages.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Knowledge Graph<\/strong><\/p>\n

    Turn static FAQs into an intelligent, personalized conversational experience.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    FAQs (Up to)<\/strong><\/p>\n

    Maximum FAQs allowed.<\/span><\/p>\n<\/td>\n

    		\n

    1,000<\/span><\/p>\n<\/td>\n

    		\n

    1,000<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    ADVANCED FEATURES<\/p>\n<\/th>\n

    		\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
    \n

    Multichannel Support<\/strong><\/p>\n

    Deploy on the preferred voice and text channels of users.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    All available channels<\/span><\/p>\n<\/td>\n

    		\n

    All available channels<\/span><\/p>\n<\/td>\n

    		\n

    All available channels<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Multilingual Assistants<\/strong><\/p>\n

    Interact with the assistant in multiple languages.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Universal Assistants\u00a0<\/strong><\/p>\n

    Link multiple standard assistants to a Universal Virtual Assistant for enabling collaboration between teams and providing a unified experience for your customers.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    TRAINING AND INTELLIGENCE<\/p>\n<\/th>\n<\/tr>\n

    \n

    Multi-Engine NLP<\/strong><\/p>\n

    Leverage the power of FM, KG and ML engines for better NLP accuracy.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    ML Training Models<\/strong><\/p>\n

    Experiment with various training models to get the best NLP accuracy.<\/span><\/p>\n<\/td>\n

    		\n

    Standard<\/span><\/p>\n<\/td>\n

    		\n

    Standard<\/span><\/p>\n<\/td>\n

    		\n

    Advanced<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Total Training Utterances (Up to)<\/strong><\/p>\n

    Utterances are the training data for the ML Models.<\/span><\/p>\n<\/td>\n

    		\n

    10,000<\/span><\/p>\n<\/td>\n

    		\n

    10,000<\/span><\/p>\n<\/td>\n

    		\n

    Unlimited<\/span><\/p>\n

    50,000<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Conversational Intelligence<\/strong><\/p>\n

    Handle contextual intents, follow-ups and interruptions.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Multi-intent Management<\/strong><\/p>\n

    Identify and follow up on multiple intents from a single user input.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Entity Amendments<\/strong><\/p>\n

    Intelligent handling of amendments to entities anytime during the conversation.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Sentiment Analysis<\/strong><\/p>\n

    Analyze the sentiment of the user and dynamically manage the conversations.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    TESTING & VALIDATION<\/p>\n<\/th>\n<\/tr>\n

    \n

    Test Cases per Batch Test Suite (Up to)<\/strong><\/p>\n

    Measure the NLP accuracy by running automated tests.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    10,000<\/span><\/p>\n<\/td>\n

    		\n

    10,000<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Test Cases for Conversation Testing (Up to)<\/strong><\/p>\n

    Test intent fulfillment by automating end-to-end conversational flows.<\/span><\/p>\n<\/td>\n

    		\n

    10,000<\/span><\/p>\n<\/td>\n

    		\n

    10,000<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Rate Limit for Batch Testing<\/strong><\/p>\n

    Maximum batch test executions allowed.<\/span><\/p>\n<\/td>\n

    		\n

    10 per day<\/span><\/p>\n<\/td>\n

    		\n

    10 per day<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Rate Limit for Conversation Testing<\/strong><\/p>\n

    Maximum conversation test executions allowed.<\/span><\/p>\n<\/td>\n

    		\n

    10 per day<\/span><\/p>\n<\/td>\n

    		\n

    10 per day<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    IVR Sandbox<\/strong><\/p>\n

    Test end-to-end IVR experience using Kore.ai\u2019s sandbox.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    INTEGRATIONS & DEPLOYMENTS<\/p>\n<\/th>\n<\/tr>\n

    \n

    Service Orchestration<\/strong><\/p>\n

    <\/p>\n

    Securely integrate with your business systems for authenticating users, transactions, and information exchange.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Agent Transfer<\/strong><\/p>\n

    <\/p>\n

    Seamlessly hand off the conversations to your live agents when predefined business rules are met.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Platform SDK<\/strong><\/p>\n

    <\/p>\n

    Build powerful extensions to the Platform using the SDK.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Web and Mobile Clients<\/strong><\/p>\n

    <\/p>\n

    Instantly launch your virtual assistants on web or mobile devices. Use the SDKs to embed them in your websites and mobile apps.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Variables<\/strong><\/p>\n

    <\/p>\n

    Automate the SDLC process using variables to define environment-specific values.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Versions<\/strong><\/p>\n

    <\/p>\n

    Create, store and restore versions of the assistant for promoting across different environments.<\/span><\/p>\n<\/td>\n

    		\n

    20<\/span><\/p>\n<\/td>\n

    		\n

    20<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Version Comparison<\/strong><\/p>\n

    <\/p>\n

    Visually compare definition versions of the assistant to identify the changes made over time.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    INSIGHTS & ANALYTICS<\/p>\n<\/th>\n

    		\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
    \n

    Pre-built Conversation & NLP Analytics<\/strong><\/p>\n

    Evaluate the assistant\u2019s performance using out of the box metrics.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Custom KPIs & Analytics (Widgets)<\/strong><\/p>\n

    Create custom dashboards based on your business requirements.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    10 Widgets<\/span><\/p>\n<\/td>\n

    		\n

    10 Widgets<\/span><\/p>\n<\/td>\n

    		\n

    Unlimited<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Analytics History<\/strong><\/p>\n

    <\/p>\n

    Data retention and data viewing limits.<\/span><\/p>\n<\/td>\n

    		\n

    3 Months<\/span><\/p>\n<\/td>\n

    		\n

    3 Months<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    ADMINISTRATION<\/p>\n<\/th>\n

    		\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
    \n

    Deployment Model<\/strong><\/p>\n

    Choose from On-prem, Hybrid & Cloud models for hosting the assistants.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    Cloud<\/span><\/p>\n<\/td>\n

    		\n

    Cloud<\/span><\/p>\n<\/td>\n

    		\n

    Cloud, Hybrid & On-Premises<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    SSO<\/strong><\/p>\n

    Single Sign-On authentication for your domain users.<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Data Retention<\/strong><\/p>\n

    Limit on user data retention.<\/span><\/p>\n<\/td>\n

    		\n

    Standard<\/span><\/p>\n<\/td>\n

    		\n

    Standard<\/span><\/p>\n<\/td>\n

    		\n

    Advanced<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Collaborators (per assistant)<\/strong><\/p>\n

    Invite team members for collaborative development.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    Unlimited<\/span><\/p>\n<\/td>\n

    		\n

    Unlimited<\/span><\/p>\n<\/td>\n

    		\n

    Unlimited<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Access to Public APIs<\/strong><\/p>\n

    Design, build and monitor the assistants using APIs.\u00a0<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    AD Sync<\/strong><\/p>\n

    Sync and import key user info from your organization\u2019s directory.<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Cloud Connector<\/strong><\/p>\n

    Connectors to establish secure communications through the firewall.<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    STANDARD SUPPORT<\/p>\n<\/th>\n

    		\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
    \n

    Kore.ai Documentation<\/strong><\/p>\n

    Access all developer resources for the XO Platform<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Kore.ai Community<\/strong><\/p>\n

    Join the forum to learn, contribute and collaborate with AI\/ML enthusiasts, NLP experts, and virtual assistant developers around the world<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Kore.ai Video Library<\/strong><\/p>\n

    Access tutorials and how-to guides from in-depth videos<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Kore.ai Academy<\/strong><\/p>\n

    Sign up for Kore.ai Academy to access in-depth training to become an expert on the Kore.ai XO Platform<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Email Support<\/strong><\/p>\n

    Access email support on weekdays from 8 am-5 pm with a 24-hour initial response time<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Incident Tickets<\/strong><\/p>\n

    Ability to create incidents and raise tickets with our support team<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    ENHANCED SUPPORT<\/p>\n<\/th>\n

    		\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
    \n

    Price<\/strong><\/p>\n

    Price for our support plans<\/span><\/p>\n<\/td>\n

    		\n

    Unavailable<\/span><\/p>\n<\/td>\n

    		\n

    $1000 per month (Optional)<\/span><\/p>\n<\/td>\n

    		\n

    Custom<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Multi-Channel Support<\/strong><\/p>\n

    Get access to support from web, mobile, live chat, and more<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    24\/7 Quick Response<\/strong><\/p>\n

    Get access to 24\/7 support and fast response from our support team<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Free Class Room Credits<\/strong><\/p>\n

    Receive credits on the Platform after completing our courses on Kore.ai Academy<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    In-Product Live Chat Support<\/strong><\/p>\n

    Receive access to support directly within the app to ensure immediate response<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Priority Ticket Handling<\/strong><\/p>\n

    Receive priority support for your tickets<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Early Access to Product Roadmap<\/strong><\/p>\n

    Get access to product updates and forthcoming releases and learn about what\u2019s coming next<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Technical Support Escalations<\/strong><\/p>\n

    Ability to escalate tickets for technical support ensuring faster response times<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Priority Issue Status Updates<\/strong><\/p>\n

    Receive real time and immediate updates on your status issues<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Priority Feature Requests<\/strong><\/p>\n

    Receive priority for requested features and product needs<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n

    \n

    Dedicated Account Success Team<\/strong><\/p>\n

    Receive onboarding support, training hours, and continued premium support<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    No<\/span><\/p>\n<\/td>\n

    		\n

    Yes<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    <\/div><\/div>\n

    Assistant Publishing per Plan<\/span><\/span><\/h1>\n

    You can publish assistants in <\/span>Regular Accounts<\/span><\/a> by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the Platform automatically subscribes your assistant to the Enterprise Plan.<\/span><\/p>\n

    <\/div><\/div>\n

    Publishing in the Free Plan<\/span><\/span><\/h2>\n

    If the virtual assistant is published in the Free Plan, then the request will be instantly approved. You can see the available billing units from the Plan and Usage module.<\/span><\/p>\n

    <\/div><\/div>\n

    Publishing in the Standard Plan<\/span><\/span><\/h2>\n