{"id":23138,"date":"2020-02-07T11:44:04","date_gmt":"2020-02-07T11:44:04","guid":{"rendered":"https:\/\/developer.kore.ai\/v9-3\/?p=23138"},"modified":"2023-01-16T15:51:16","modified_gmt":"2023-01-16T15:51:16","slug":"adding-the-whatsapp-business-messaging-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/channel-enablement\/adding-the-whatsapp-business-messaging-channel\/","title":{"rendered":"Adding the WhatsApp Business Messaging Channel"},"content":{"rendered":"
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Adding the WhatsApp Channel using Infobip Application<\/span><\/h2>\n

Note<\/b>: To complete this procedure, you must already have an Infobip<\/b> account. This is one of the messaging providers for enabling WhatsApp Business Messaging<\/b> on the Kore Platform.<\/p>\n

To configure Infobip<\/b>, follow these steps:<\/p>\n

    \n
  1. Login to the Infobip<\/b> developer portal.<\/li>\n
  2. On the left navigation menu, click the Channels and Numbers<\/b> option and select the WhatsApp<\/b> channel on the Channel Essentials<\/b> panel.\"\"<\/a><\/li>\n
  3. To configure a new number for the Infobip<\/b> and WhatsApp<\/b> messaging platforms\u2019 integration, follow one of the steps given below:<\/li>\n

    a. Scan the QR code under Overview<\/b> > Connect<\/b> on the WhatsApp<\/b> page on the Infobip portal using the camera or QR scanner on your mobile device.<\/p>\n

    b. Follow the instructions for steps 2 and 3 shown in the image below.<\/p>\n

    \"\"<\/a><\/p>\n

    c. Alternatively, add the number shown on the screen of the Infobip sender to your WhatsApp contacts.<\/p>\n

    \"\"<\/a><\/p>\n

    Note<\/b>: The mobile number should have the country code preceded by a plus (+) sign to activate the Infobip<\/b> and WhatsApp<\/b> connections.<\/p>\n

  4. Once the number is associated, select the Senders<\/b> tab to view or edit the numbers for WhatsApp<\/b> messaging.\"\"<\/a><\/li>\n
  5. Click the ellipses<\/b> icon under Action<\/b> and select Edit Configuration<\/b>.\"\"<\/a><\/li>\n
  6. On the Edit Configuration<\/b> page, click the edit<\/b> icon, add the URL for incoming messages<\/b> (copy the Webhook URL from the Kore Platform under Deploy<\/b> > Channels<\/b> > WhatsApp Business Messaging<\/b> > Configurations<\/b> tab) and click Back<\/b>.\"\"<\/a><\/li>\n
  7. Next, to add Infobip\u2019s Base URL<\/b>, follow these steps:a. On the Kore.ai Platform, click the Virtual Assistants<\/b> tab, and select the published virtual assistant to add the WhatsApp Business Message<\/b> channel.\n

    \"\"<\/a><\/p>\n

    b. Under Deploy<\/b> > Channels<\/b>, click WhatsApp Business Messaging<\/b>.<\/p>\n

    c. On the WhatsApp Business Messaging<\/b> panel, click the Configurations<\/b> tab and provide inputs for the following fields:<\/p>\n

    \n

    i. Messaging Partner<\/b> – Select Infobip<\/b> from the dropdown list.<\/p>\n

    ii. Phone Number<\/b> \u2013 Copy and paste the number displayed on the Infobip<\/b> portal for your account under the Connect<\/b> section (please refer to step 3). The Platform now supports adding multiple phone numbers on the WhatsApp Messaging Channel<\/b> for the same Virtual Assistant. The Virtual Assistant responds to only the source number from which it receives the message rather than a common phone number. Learn more<\/a>.<\/p>\n

    iii. Base URL<\/b>: Copy the Base URL from this page. This URL will be used on Kore.ai to send the messages when the Whatsapp Business Messaging<\/b> channel is enabled.<\/p>\n

    \"\"<\/a><\/p>\n

    iv. Username and Password<\/b>: The username and password of the Infobip<\/b> account holder. Infobip\u2019s API requires authentication and uses the basic authorization for sending and receiving messages over the API with these values.<\/p>\n

    v. Webhook URL<\/b>: Copy the webhook URL provided in the configuration tab and update the same on the Infobip developer portal<\/b> for Infobip to send the received messages from the subscriber (WhatsApp Business Messaging).<\/p>\n

    \"\"<\/a><\/div>\n

    d. Select \u201cYes<\/b>\u201d to enable the WhatsApp Business Messaging<\/b> channel.<\/p>\n

    e. Click Save<\/b> to complete the integration setup.<\/p>\n

    \"\"<\/a><\/li>\n<\/ol>\n

    Note<\/b>: If you\u2019re using the development sandbox on Infobip<\/b>, once the channel is enabled and published, you will need to send messages in the format \u201c[Keyword on infobip]<\/b><\/i> (User input)<\/b>\u201d For example, \u201cKore Hi.\u201d<\/p>\n

    Viewing WhatsApp Message Logs on Infobip<\/span><\/h3>\n

    Once you\u2019ve sent a message to Infobip<\/b> using the Whatsapp Business Messaging<\/b> channel, you can track the text, Virtual Assistant responses, delivery status, and errors (if any) on your Infobip<\/b> account under Channels and Numbers<\/b> > Channel Essentials<\/b> > WhatsApp<\/b> > Overview<\/b> > View Logs<\/b>.<\/p>\n

    \"\"<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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    Adding the WhatsApp Channel Using GupShup Application<\/span><\/h2>\n

    NOTE<\/strong>: To complete this configuration, you must already have a GupShup<\/em> enterprise account to integrate WhatsApp Messaging Channel with the Kore.ai XO Platform.<\/p>\n

    To create a GupShup application, follow these steps:<\/p>\n

    1. Log in to the GupShup portal and navigate to the Dashboard \u2192 Whatsapp<\/strong> section.<\/p>\n

    2. If this is your first app, click the \u2018+\u2019 (Create App)<\/strong> icon to create an app.<\/p>\n

    3. On the Create App<\/strong> screen, select the app type<\/em> and enter the name<\/em>. Click next<\/strong> to continue and follow the given steps to complete app creation.<\/p>\n

    \"guphup-whatsapp\"<\/p>\n

    \"\"<\/p>\n

    Create a new WhatsApp Business Account<\/strong><\/p>\n

    To create a new WABA (WhatsApp Business Account) when creating a Gubshup app, follow these steps:<\/span><\/p>\n

    1. Click <\/span>Go Live<\/strong> to view the following popup screen.<\/span><\/p>\n

    \"\"<\/span><\/p>\n

    2. Select the relevant option and submit the required details to Whatsapp to get the WABA created.<\/span><\/p>\n

    3. Once the account is created, you\u2019ll get the WABA ID<\/strong>, Mobile number<\/strong> and Password<\/strong>.<\/span><\/p>\n

    4. C<\/span>opy the Mobile number<\/strong> to the Phone Number<\/em> field.<\/p>\n

    5. Copy the WABA ID<\/strong> to the userName<\/em> or Id<\/em> field.<\/p>\n

    6. Copy the Password<\/strong> to the Password<\/em> field.<\/p>\n

    Please refer to this <\/span>documentation link<\/span><\/a> for more information.<\/span><\/p>\n

    Note:<\/em><\/strong> Webhook URL will be available on your channel configuration page. To configure the Kore.ai webhook URL in Gupshup, please reach out to the Gupshup customer support team that will configure the inbound messages to the bot on customer\u2019s behalf.<\/span><\/em><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n

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    Adding the WhatsApp Channel Using Karix Application<\/span><\/h2>\n

    To integrate Karix<\/strong> to your WhatsApp Business Messaging<\/em> channel and enable it for a bot, you’ll need to perform the following setup under the Configuration<\/strong> tab.<\/p>\n

    NOTE<\/strong>: To complete this procedure, you must already have a Karix <\/em>account. This is one of the messaging provider for enabling WhatsApp Business Messaging.<\/p>\n

    Prerequisites<\/span><\/h3>\n
      \n
    1. Gather the following details from the the Karix support team<\/strong>.<\/span>\n
        \n
      • Vendor<\/li>\n
      • Account Key<\/li>\n
      • From<\/li>\n<\/ul>\n<\/li>\n
      • Copy the Webhook URL<\/em> from the Kore.ai Platform<\/strong> and share it with the Karix support team<\/strong>. The Karix support team will need to configure this URL on their platform for a successful handshake between Kore.ai<\/em> and Karix<\/em>.<\/li>\n<\/ol>\n

        Configuration Steps<\/span><\/h3>\n

        On the WhatsApp Business Messaging platform, follow the below steps:<\/p>\n

          \n
        1. Select Karix<\/em> from the list for Messaging Partner<\/strong>.<\/li>\n
        2. Enter the Phone Number<\/strong> to map to the WhatsApp Business Messaging channel.<\/li>\n
        3. Provide the Account Key<\/strong> you’ve received from the Karix support team.<\/li>\n
        4. Provide the Webhook URL\u00a0<\/strong> shared with the Karix support team.<\/li>\n
        5. Select “Yes<\/em>” for Enable Channel<\/strong>.<\/li>\n
        6. Click Save<\/strong>.
          \n\"\"<\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n
          <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"Adding the WhatsApp Channel using Infobip Application Note: To complete this procedure, you must already have an Infobip account. This is one of the messaging providers for enabling WhatsApp Business Messaging on the Kore Platform. To configure Infobip, follow these steps: Login to the Infobip developer portal. On the left navigation menu, click the Channels...","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-23138","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/23138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/comments?post=23138"}],"version-history":[{"count":66,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/23138\/revisions"}],"predecessor-version":[{"id":51280,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/23138\/revisions\/51280"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/media?parent=23138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/categories?post=23138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/tags?post=23138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

    \"\"<\/a><\/p>\n