{"id":17985,"date":"2017-03-24T19:37:52","date_gmt":"2017-03-24T19:37:52","guid":{"rendered":"https:\/\/developer.kore.com\/?post_type=docs&p=10595"},"modified":"2022-10-05T20:58:01","modified_gmt":"2022-10-05T19:58:01","slug":"adding-the-cisco-tropo-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/channel-enablement\/adding-the-cisco-tropo-channel\/","title":{"rendered":"Adding the Cisco Tropo Channel"},"content":{"rendered":"

\u00a0<\/p>\n\n\n\n
\n

Important Note:\u00a0<\/strong><\/p>\n

Tropo has been discontinued and is now part of Webex. You can use this integration only if you already have a Tropo account that was active prior to discontinuation.\u00a0 Proceed with the channel setup only if you have a live Tropo account. You can <\/span>click here<\/span><\/a> to check for updates related to the Tropo service.\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/p>\n

Adding the Cisco Tropo channel to your Kore.ai assistant is a three-step process to allow end-users to interact using their <\/span>Tropo<\/span><\/em> accounts. To complete this procedure, you must already have a <\/span>Tropo<\/span><\/em> account and be a member of a <\/span>Tropo<\/span><\/em> team.<\/span><\/p>\n

To get started, go to the XO Platform and select the VA that you want to add the Cisco Tropo channel to, then follow the steps below. .<\/span><\/p>\n

<\/div><\/div>\n

Step 1: Configure your Tropo App<\/span><\/span><\/h1>\n
    \n
  1. Log in and navigate to <\/span>My Apps.<\/strong>\u00a0<\/span><\/li>\n
  2. Click on <\/span>Create New App.
    \"\"<\/a><\/strong>
    <\/strong><\/li>\n
  3. Provide all the required information. Use the <\/span>Callback URL <\/strong>available in the Configurations tab of the channel configuration page within the XO Platform, and provide it for defining the <\/span>Type of Application<\/strong>.\u00a0<\/span><\/li>\n
  4. Click on <\/span>Create App<\/strong> to complete the app creation. You will be redirected to the <\/span>Details <\/span><\/em>page of your app.
    \"\"<\/a><\/span>
    <\/span><\/li>\n
  5. Make note of the <\/span>Application Name, Application Type<\/span><\/em> and <\/span>Phone Number<\/span><\/em> associated with your app, because you will need to provide them in the XO Platform, when configuring the channel.<\/span><\/li>\n
  6. Once the phone number is associated with the application, it can call the app to test using SIP client. Navigate to the <\/span>API Keys <\/strong>section, make note of the <\/span>messaging <\/em><\/strong>API Key<\/strong> so you can provide it within the XO Platform.
    \"\"<\/a>
    <\/span><\/li>\n<\/ol>\n
    <\/div><\/div>\n

    Step 2: Configure the Tropo Channel within the XO Platform<\/span><\/span><\/h1>\n

    Next, navigate to the Configurations tab to review and complete the channel setup.<\/span><\/p>\n

      \n
    1. Select the assistant that you want to configure the Tropo channel for.\u00a0<\/span><\/li>\n
    2. Go to <\/span>Deploy > Channels<\/strong> and select <\/span>Cisco Tropo<\/strong>. The channel setup window opens.\u00a0<\/span><\/li>\n
    3. Click <\/span>Next <\/strong>or select the <\/span>Configurations <\/strong>tab.\u00a0<\/span><\/li>\n
    4. Provide the app details you configured within Tropo: the <\/span>Application Name, Application Type <\/strong>and <\/span>Phone Number<\/strong>.\u00a0<\/span><\/li>\n
    5. Enter the <\/span>API Key <\/strong>retrieved from within Tropo.<\/span><\/li>\n
    6. Choose whether you want to <\/span>send a VCF contact card <\/strong>upon the installation of your VA on this channel.<\/span><\/li>\n
    7. Select <\/span>Yes <\/strong>and click <\/span>Save <\/strong>to enable the channel.<\/span><\/li>\n<\/ol>\n

      \"\"<\/a><\/span><\/p>\n

      After the channel is enabled and all configurations are verified, you can optionally publish the assistant to make it available for end-users, with the new channel. Learn more about<\/span> Publishing your Virtual Assistant<\/span><\/a>.<\/span><\/p>\n

      To learn more about working with Channels within the Kore.ai XO Platform, please see<\/span> Channel Enablement.<\/span><\/a><\/p>\n

      <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

      \u00a0 Important Note:\u00a0 Tropo has been discontinued and is now part of Webex. You can use this integration only if you already have a Tropo account that was active prior to discontinuation.\u00a0 Proceed with the channel setup only if you have a live Tropo account. You can click here to check for updates related to…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-17985","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/17985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/comments?post=17985"}],"version-history":[{"count":11,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/17985\/revisions"}],"predecessor-version":[{"id":48293,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/17985\/revisions\/48293"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/media?parent=17985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/categories?post=17985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/tags?post=17985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}