{"id":17898,"date":"2016-08-17T18:02:21","date_gmt":"2016-08-17T18:02:21","guid":{"rendered":"http:\/\/apidocs.kore.com\/?post_type=docs&p=5842"},"modified":"2022-09-30T19:29:33","modified_gmt":"2022-09-30T18:29:33","slug":"adding-the-email-channel","status":"publish","type":"post","link":"https:\/\/developer.kore.ai\/v9-3\/docs\/bots\/channel-enablement\/adding-the-email-channel\/","title":{"rendered":"Adding the Email Channel"},"content":{"rendered":"

When you add the email channel to your VA, Kore.ai automatically generates the email address that the end-users can send an email for communications with your assistant. By default, the email address syntax is <\/span>< bot name >.kore@m.< kore host ><\/strong>. For example, <\/span>myemail.kore@m.app-bots.kore.com<\/strong>. Optionally, you can click <\/span>Change <\/strong>to add a custom name, such as <\/span>MyBot.kore@m.app-bots.kore.com<\/strong><\/a>.<\/strong><\/p>\n

By adding the email channel to your VA, end-users can interact with it using any standard email client, such as <\/span>Microsoft Outlook<\/span><\/em> or <\/span>Yahoo<\/span><\/em>.<\/span><\/p>\n

To add the email channel, follow the below steps:<\/span><\/p>\n

    \n
  1. In the XO Platform, select the assistant that you want to work with.<\/span><\/li>\n
  2. Go to Deploy > Channels > Email.<\/span><\/li>\n
  3. In the <\/span>Email<\/strong> field, you can change the first portion of the address set to the VA name by default.<\/span><\/li>\n
  4. Choose whether you want to send a contact card to all users, as part of the introduction message.<\/span><\/li>\n
  5. Under the <\/span>Enable Channel<\/strong> section, select <\/span>Yes <\/strong>to enable the channel.<\/span><\/li>\n
  6. Click <\/span>Save<\/strong>.<\/span>
    <\/span><\/li>\n<\/ol>\n

    \"\"<\/a><\/p>\n

    The <\/span>Channel added successfully<\/span><\/em> message is displayed.<\/span><\/p>\n

    After the channel is enabled and all configurations are verified, you can optionally publish the assistant to make it available for end-users, with the new channel. Learn more about<\/span> Publishing your Virtual Assistant<\/span><\/a>.<\/span><\/p>\n

    To learn more about working with Channels within the Kore.ai XO Platform, please see<\/span> Channel Enablement.<\/span><\/a><\/p>\n

    \u00a0<\/p>\n

    \u00a0<\/p>\n

    \u00a0<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"

    When you add the email channel to your VA, Kore.ai automatically generates the email address that the end-users can send an email for communications with your assistant. By default, the email address syntax is < bot name >.kore@m.< kore host >. For example, myemail.kore@m.app-bots.kore.com. Optionally, you can click Change to add a custom name, such…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-17898","post","type-post","status-publish","format-standard","hentry","category-channel-enablement"],"_links":{"self":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/17898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/comments?post=17898"}],"version-history":[{"count":4,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/17898\/revisions"}],"predecessor-version":[{"id":47035,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/posts\/17898\/revisions\/47035"}],"wp:attachment":[{"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/media?parent=17898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/categories?post=17898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/developer.kore.ai\/v9-3\/wp-json\/wp\/v2\/tags?post=17898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}