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Once you have implemented a virtual assistant, it is imperative to be aware of the virtual assistant’s benefits and capabilities by constantly measuring its performance. This can only be done by knowing the key virtual assistant metrics, which is an important aspect and a decisive factor for the business requirement.…

What’s New

This section contains release information for the Kore.ai Experience Optimization Platform v9.3 released on July 23rd, 2022. See Major Previous Releases Virtual Assistants This update includes new features and enhancements to enable the operations and business users proactively monitor and improve the performance of the virtual assistants using actionable insights…

Adding Karix as a Channel

To integrate Karix to your WhatsApp Business Messaging channel and enable it for a bot, you’ll need to perform the following setup under the Configuration tab. NOTE: To complete this procedure, you must already have a Karix account. This is one of the messaging provider for enabling WhatsApp Business Messaging.…

Adding the IVR-AudioCodes Channel

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account. Step 1: Associate an App In the XO Platform, select the assistant that you want to add AudioCodes IVR to. Go to Deploy >…

Add the Syniverse Channel

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot. Create the App To create…

Add RingCentral Engage as a Channel

To set up RingCentral Engage as a channel, you must complete the following steps: Add the Host URL Copy-paste the HOST URL from RingCentral Engage to the Kore.ai platform. Provide it in the Channels → RingCentral Engage → Config. Generate API Access Token Login to your RingCentral Engage developer account.…

Process Assistant Plans and Pricing

The process assistant subscription plans, pricing and billing information. Note: This page is not available for customers under the Enterprise plan. Billing Sessions The Billing sessions are calculated based on Bot Usage (Usage Session) A usage session is defined as ‘Fifteen minutes’ of user conversation with the bot. For example…

Proactive Notifications API

To send proactive notifications to the configured channel for the bot. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/notify Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Proactive Messages Admin Console: Channel Management > Proactive Messages Path Parameters Parameter Description Mandate host The…

Proactive Notification Status API

To fetch the status of Proactive Notifications API. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/notify/status/{{requestId}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Proactive Messages Admin Console: Channel Management > Proactive Messages Path Parameters Parameter Description Mandate host The environment URL. For…

9.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.1.x of the platform. v9.1.8 Feb 19th 2022 Minor Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…