Docs

NLP Insights

The NLP Insights helps you gain in-depth insights into the analytics data and assess your virtual assistant’s performance in identifying and executing tasks. You can improve your VA’s performance based on the insights. The Analyze > NLP Insights page shows the specific information in the following sections: Intent Found: Number…

Natural Language Processing (NLP)

Prerequisites Key NLP concepts such as: “utterance”, “intent” or “dialog task” are discussed in the Virtual Assistants Overview. Introduction Conversational VAs are all about enabling a machine to have natural conversations with users. The key for a conversational VA to understand human interactions lies in its ability to identify…

IVR Integration

Interactive Voice Response (IVR) systems are preferred in many leading organizations to automate customer interactions. However, if you are using an IVR system, you may often encounter the following two issues: Non-Intuitive Interface: IVR systems do not simply let the customers state their needs, they make the users go through…

Adding WebHook as a channel

Webhook channel provides a generic integration framework to connect your virtual assistant with any external communication systems. Kore.ai XO Platform provides standard request and response APIs to send and receive messages in text format. The end user’s input through a voice, keypad, or any other means must be converted to…

Adding RingCentral Glip as a channel

To set up RingCentral Glip as a channel, you must create an app in Ringcentral’s Developer Portal and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you must: Create RingCentral App - To enable RingCentral as a channel for…

Mobile SDK Push Notification

Kore.ai supports sending push notifications to mobile devices over the Mobile SDK channel. Kore mobile SDKs get embedded with the native host mobile application, which is responsible for managing push notification subscriptions with an APNS and GCM provider. The Host Mobile application server needs to host a webhook to receive…

Supported Company Names

Kore.ai bots platform uses the following list to identify the organization names in user utterances. ABN AMRO Activision Blizzard (Activision Blizzard) Aditi Technologies Aditya Birla Advanced Micro Devices (AMD) Affiliated Computer Services Ahold Delhaize Air France-KLM Aitken Spence Albertson's Alfa Laval Alliance Global Amazon.com (Amazon) American Express (AMEX) American International…

Supported Colors

Kore.ai Bots Platform supports the following colors: Color Prefix green caesious celadon chartreuse chlorochrous glaucous green greenish Kelly olivaceous pistachio porraceous prasinous smaragdine virescent virid viridian zinnober apple celery emerald lime mint olive sage brown amber bronze brown brownish brunette buff fuscous infuscate mahogany russet rust sandy sepia sienna sinopia…

Adding the Amazon Alexa Channel

To add Amazon Alexa as a channel to your Kore.ai assistant, you must extract supported Dialog Tasks of this VA from the Configurations tab and add to your Amazon Alexa’s Skills. Additionally, you must configure your VA’s Webhook URL as your Alexa Skill Set’s Service Endpoint for the XO Platform…

Adding the Twilio Voice Channel

To add Twilio Voice as a channel to your Kore.ai assistant, you must get a Twilio phone number and set up a webhook integration to communicate with the VA. Adding the Twilio Voice channel to your Kore.ai VA allows end users to interact with it using their Important Notes Twilio…