Docs

Conversation Sessions

Conversation sessions are defined as uninterrupted interactions between the bot and the user. These sessions are used in multiple analytics dashboards in the Bot Builder as well as Bot Admin Console platforms. Kore.ai virtual assistant platform allows you to customize how these Conversation Sessions are to be created and closed.…

User Engagement Trend API

To provide the number of users who have interacted with the bot in a given period across different time intervals. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/userEngagementTrend?aggregation_type={{type}}&start_date={{from}}&end_date={{to}}&channels={{channel}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: User Engagement Trend Admin Console: Not Applicable Path…

Get Analytics API

To extract the metrics data related to the intent detection and task performance using API. It can be used to retrieve metrics information related to Intents Found, Intents not Found, Unhandled Utterances, Failed Tasks, Successful Tasks, and Performance Logs. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/getAnalytics Content Type application/json Authorization auth: {{JWT}} See…

Voice Call Properties

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes, etc and publish the VA on those channels. There are some Voice Properties you can configure to streamline…

Adding the IVR-AudioCodes Channel

AudioCodes is a voice network provider with the ability to choose custom ASR and TTS engines. You can connect your bot to IVR-AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account for configuring the integration. Introduced in ver8.0 of…

Advanced NLP Configurations

You can fine-tune intent detection for each language enabled for your Virtual Assistant (VA). To perform this action, follow the below steps: On the left pane, click Natural Language > Training > Thresholds & Configurations. Under the Thresholds & Configurations section, you can perform by customizing The Fundamental Meaning model – see…

Entity Rules

Validating user input before processing goes a long way in improving the bot’s efficiency and user experience. While the entity type does impose some basic restrictions, these are not always sufficient and does not cater to the specific business requirements. Entity rules can be used for additional processing hints and…

Managing Namespace

Chances are that you have defined tens or hundreds of (Environment or Content) variables and used them in the VA definitions. These variables could have been used in defining text prompts or messages, JavaScript, transitions, and service call definitions. Loading all these variables for every single task irrespective of their…

Bots Platform v7.3

This section contains major and minor release information for the Kore.ai Bots Platform v7.3 released on July 4, 2020. New Features UI Forms Kore.ai platform now allows virtual assistants to present a UI based form to gather information from the end-user to proceed further. Examples include providing delivery address while…

7.3.x Release Details

This page gives an overview of the various platform releases and the corresponding features that were updated/enhanced in the 7.3.x version of the platform. Ver 7.3 July 4th 2020. Major Release Feature Enhancement Bot Builder UI Forms Introduced UI Forms allowing users to provide inputs to a Bot using visual…