Virtual Assistants

Adding Karix as a Channel

To integrate Karix to your WhatsApp Business Messaging channel and enable it for a bot, you’ll need to perform the following setup under the Configuration tab. NOTE: To complete this procedure, you must already have a Karix account. This is one of the messaging provider for enabling WhatsApp Business Messaging.…

Adding the IVR-AudioCodes Channel

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account. Step 1: Associate an App In the XO Platform, select the assistant that you want to add AudioCodes IVR to. Go to Deploy >…

Add the Syniverse Channel

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot. Create the App To create…

Add RingCentral Engage as a Channel

To set up RingCentral Engage as a channel, you must complete the following steps: Add the Host URL Copy-paste the HOST URL from RingCentral Engage to the Kore.ai platform. Provide it in the Channels → RingCentral Engage → Config. Generate API Access Token Login to your RingCentral Engage developer account.…

Proactive Notifications API

To send proactive notifications to the configured channel for the bot. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/notify Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Proactive Messages Admin Console: Channel Management > Proactive Messages Path Parameters Parameter Description Mandate host The…

Proactive Notification Status API

To fetch the status of Proactive Notifications API. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/notify/status/{{requestId}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Proactive Messages Admin Console: Channel Management > Proactive Messages Path Parameters Parameter Description Mandate host The environment URL. For…

9.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.1.x of the platform. v9.1.8 Feb 19th 2022 Minor Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…

Bot Publish Status – API

To fetch the publish status of the current bot or the last completed status request for the bot. To initiate the Publish API, refer here. Method GET Endpoint https://{{host}}/api/public/bot/{{BotID}}/publish/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin…

Older Releases

Previous Major Releases This section contains archived Kore.ai Experience Optimization Platform release information. Version 9.3 released on July 23rd, 2022 Version 9.2 released on Apr 10th, 2022 Version 9.1 released on Oct 31st, 2021 Version 9.0 released on Aug 14th, 2021 Version 8.1 released on Feb 20th, 2021 Version 8.0…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…