Channel Enablement

To add Amazon Alexa as a channel to your Kore.ai assistant, you must extract supported Dialog Tasks of this VA from the Configurations tab and add to your Amazon Alexa’s Skills. Additionally, you must configure your VA’s Webhook URL as your Alexa Skill Set’s Service Endpoint for the XO Platform…

To add Twilio Voice as a channel to your Kore.ai assistant, you must get a Twilio phone number and set up a webhook integration to communicate with the VA. Adding the Twilio Voice channel to your Kore.ai VA allows end users to interact with it using their  Important Notes Twilio…

Cisco Jabber is a platform that offers multiple communication methods, and which you can integrate with the assistants built with the Kore.ai XO Platform. Adding the Jabber channel to your Kore.ai VA allows end-users to interact with it using their Jabber accounts. This article shows you how to add it…

To add LivePerson as a channel to your Kore.ai assistant, you must add a bot user in LivePerson and set up the integration. Adding the LivePerson channel to your Kore.ai VA allows end-users to interact with your assistant using their LivePerson account. You need to be the administrator of a…

To add Yammer as a channel to your Kore.ai bot, you must create an app in Yammer and enable the platform to receive messages. Adding the Yammer channel to your Kore.ai bot allows end-users of your bot to interact with your bot using their Yammer accounts. To add the Yammer…

To add Telegram as a channel to your Kore.ai assistant, you must create a bot on the Telegram platform. Adding the Telegram channel to your Kore.ai VA allows end-users to interact with it using their Telegram account. You need a Telegram account to complete this procedure. To add the Telegram…

To add the LINE channel to your Kore.ai bot, you must set up a webhook integration to configure the connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai assistant allows end-users to interact with it using their LINE accounts. To add the LINE channel to your bot,…

To set up Skype for Business as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, follow the below steps: Register a Bot Channel - Log in to the Azure portal and register…

  Important Note:  Tropo has been discontinued and is now part of Webex. You can use this integration only if you already have a Tropo account that was active prior to discontinuation.  Proceed with the channel setup only if you have a live Tropo account. You can click here to…

You can add Microsoft Teams as a delivery channel to your Kore.ai Virtual Assistant to allow it to interact with end-users using Microsoft Teams. Prerequisites Ensure you have an account with the Microsoft Bot Framework. Create a Bot Channel Service and register it in Azure. Enable a webhook for the…